Scheduler-Infusion

Indiana University Health System • Lafayette, LA

8h • Onsite

About The Position

The Scheduler-Infusion coordinates infusion appointments according to treatment plans, medication requirements, provider orders, and individual patient needs. The role manages chair utilization and coordinates appointments with provider visits, laboratory services, pharmacy, financial clearance, and other departments to support timely, efficient patient care. The scheduler is a primary contact for patients about infusion scheduling and works closely with clinical and administrative teams to resolve scheduling issues and support access to care.

Additional duties may include obtaining patient or insurance documentation, coordinating schedules across departments and facilities, maintaining records, coding charges, performing clerical and administrative tasks, ensuring written orders are received and meet compliance guidelines, and conducting departmental charge audits.

The schedule rotates Monday through Friday between 7:45 a.m.–4:45 p.m. and 8:00 a.m.–5:00 p.m. There are no weekend or holiday shifts. The work location is the Cancer Center at 2601 Ferry St.

Requirements

• High school diploma or equivalent required.
• Basic computer skills.
• General knowledge of medical terminology and anatomy to recognize and accurately record requested examinations and diagnoses.

Nice To Haves

• Medical office experience.
• Knowledge of insurance verification.
• Knowledge of Cerner scheduling.
• Scheduling experience.

Responsibilities

• Schedule and coordinate infusion appointments based on treatment plans, medication requirements, provider orders, and patient-specific needs.
• Manage chair utilization to optimize capacity, reduce scheduling gaps, and prevent overbooking.
• Coordinate infusion appointments with provider visits, laboratory services, pharmacy, financial clearance, and other ancillary departments.
• Review and adjust schedules to accommodate urgent treatment requests, cancellations, reschedules, and changes in patient care plans.
• Serve as the primary point of contact for patients regarding infusion scheduling, providing timely communication and support.
• Collaborate with nurses, providers, pharmacists, and administrative staff to coordinate care.
• Monitor scheduling accuracy and identify opportunities to improve patient access and operational efficiency.
• Troubleshoot scheduling conflicts and resolve issues to minimize treatment delays.
• Maintain accurate documentation and scheduling records in accordance with organizational policies and procedures.
• Obtain related documentation, which may include patient information and insurance coverage.
• Coordinate scheduling with other departments and facilities.
• Ensure optimal utilization of patient facilities to support patient care.
• Maintain related records, code charges, and perform clerical and administrative duties.
• Ensure timely receipt of written orders and verify that orders meet compliance guidelines.
• May perform charge audit functions for the department.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Employee Assistance Program counseling at no cost.
• Team member wellness programs with participation points that contribute toward a biweekly financial incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED