Scheduler II

The Christ Hospital Health Network•Mason, OH

About The Position

The Scheduler II schedules patient care activity in the office and facilitates the flow of information between physicians, patients, and referring physicians. The role manages patient and physician scheduling and supports the clinical team with clerical and administrative work. It also handles patient check-out, follow-up appointments and testing, referral verification, pre-certifications, policy updates, scheduler training, and cash-drawer and deposit-related tasks. The Scheduler II may serve as a Super User for the Electronic Medical Record and performs other duties as assigned.

Requirements

High school diploma or equivalent required.
Two years of medical office experience required.
One year of prior scheduling experience required.
Skills using a copier, fax, telephone system, postage equipment, and computers, including Microsoft Outlook, Word, and Excel.
Excellent organization and communication skills.
Ability to multitask and maintain confidentiality.

Nice To Haves

Associate degree or Medical Secretary Certification preferred.
Administrative or secretarial experience preferred.

Responsibilities

Manage daily patient and physician scheduling using appropriate systems for lab orders, diagnostic test orders, and scheduling.
Provide clerical support to the clinical team.
Obtain records, films, and other materials in preparation for the daily schedule.
Handle confidential assignments with judgment and discretion.
Answer the telephone and make daily calls to patients, physicians, and others.
Transcribe, distribute, and file correspondence and administrative documents.
Coordinate meeting plans and physician travel arrangements.
Attend meetings and take minutes.
Open and sort mail.
Order supplies as needed.
Check out patients, answer questions, schedule follow-up appointments or testing, and collect co-pays.
Verify referrals and perform pre-certifications as appropriate.
Manage and update volumes of patient care policies.
Assist with training new schedulers.
Maintain the cash drawer, reconcile balances, prepare deposits and deposit slips, and potentially take deposits to the bank.
Batch fee tickets, check their accuracy and completion, complete batch header documentation, and submit batches to CBO daily.
May act as Super User for the Electronic Medical Record.
Perform all other duties as assigned.