Scheduler II

The Christ Hospital Health Network•Cincinnati, OH

18d

About The Position

Schedules patient care activity in the office and facilitates the flow of information between physicians, patients, and referring physicians. Provides scheduling and clerical support to the clinical team, handles patient check-out and follow-up arrangements, and performs administrative, referral, pre-certification, and cash-handling tasks. Assignments may involve confidential information and require judgment and discretion.

Requirements

High school diploma or equivalent required.
Two years of medical office experience required.
One year of prior scheduling experience required.
Skills with a copier, fax, telephone system, postage equipment, and computers, including Microsoft Outlook, Word, and Excel.
Excellent organization and communication skills.
Ability to multitask and maintain confidentiality.

Nice To Haves

Associate degree or Medical Secretary Certification preferred.
Administrative or secretarial experience preferred.

Responsibilities

Manage daily patient and physician scheduling using appropriate systems for laboratory orders, diagnostic test orders, and scheduling.
Provide clerical support to the clinical team.
Obtain records, films, and other materials in preparation for the daily schedule.
Answer the telephone and make daily calls to patients, physicians, and others.
Transcribe, distribute, and file correspondence and administrative documents.
Coordinate meeting plans and physician travel arrangements; attend meetings and take minutes.
Open and sort mail, and order supplies as needed.
Check out patients, answer questions, schedule follow-up appointments or testing, and collect co-pays.
Verify referrals and perform pre-certifications as appropriate.
Manage and update patient care policy volumes.
Assist with training new schedulers.
Maintain the cash drawer, reconcile balances, prepare deposits and deposit slips, and may take deposits to the bank.
Batch fee tickets, check them for accuracy and completeness, complete batch header documentation, and submit batches to CBO daily.
May act as a Super User for the Electronic Medical Record.
Perform all other duties as assigned.