Scheduler I, Full Time, Days, 9am-5pm, AMG Prof Call Center Primary Care, Morristown, NJ

Atlantic Health System•Morristown, NJ

About The Position

The Scheduler I supports patient access and care by handling a high volume of inbound and outbound patient and provider requests for appointments across Atlantic Medical Group locations. The position performs appointment scheduling, insurance eligibility verification, and collection of accurate patient registration information. The role follows established metrics and guidelines and takes on flexible work assignments based on daily priorities. The Scheduler I works Monday through Friday, 9:00 a.m. to 5:00 p.m. Responsibilities include responding to calls and SMS requests, processing scheduling work queues, recording special patient needs, promoting patient portal use, managing referrals, and helping patients cancel or reschedule appointments. The role also maintains medical and financial eligibility information, performs real-time insurance verification, communicates relevant coverage and financial information, and coordinates with patients and practices to resolve missing information or appointment questions. Atlantic Medical Group is a physician-led, physician-governed multispecialty group with more than 1,000 physicians and advanced practice providers at over 300 locations. Its mission is to deliver exceptional care while recognizing the needs of those it serves. The organization is integrated with Atlantic Health’s health care continuum and offers access to its hospitals and other services.

Requirements

High school diploma or equivalent.
Meet individual productivity and quality expectations in assigned job functions.

Nice To Haves

1–3 years of prior experience in a contact center or front-facing medical office.

Responsibilities

Handle incoming phone calls and SMS requests, perform patient registration, make outbound calls, and schedule appointments for Atlantic Medical Group practices in a high-volume environment.
Complete inbound scheduling requests received by fax or through electronic work queues accurately and on time.
Record special patient needs, such as accommodations, examination protocols, or interpreter requirements.
Promote patient portal use and connect patients with registration resources when applicable.
Ensure patients know about upcoming appointments when scheduling, and assist with cancellations and rescheduling.
Triage and manage patient referrals to appropriate specialty practices to help ensure timely and appropriate care.
Complete the patient face sheet with necessary demographic and insurance information and forms or documents to support an efficient check-in process.
Maintain and update patient accounts for medical and financial eligibility, using Epic work queues to review upcoming visits.
Coordinate with patients and physician practices to obtain missing information or communicate appointment status.
Perform real-time insurance verification and interpret responses; communicate insurance participation, applicable financial responsibility, and time-of-service policies to patients.
Proactively solicit customer feedback and respond promptly to internal and external customer needs and requests.
Support revenue cycle department policies, practices, and goals related to patient experience and quality outcomes.
Meet individual productivity and quality expectations across job functions.
Escalate cases as appropriate and report system errors or mistakes to the direct supervisor to support education, coaching, and training.
Maintain knowledge of insurance requirements.
Complete required training and participate in staff meetings and in-services.

Benefits

Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability, with options to supplement.
403(b) retirement plan with employer match and an additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement support, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-being rewards.
Employee Assistance Program (EAP).
Fertility benefits and a healthy pregnancy program.
Flexible spending and commuter accounts.
Pet, home, auto, identity theft, and legal insurance.