Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area

Denver Health•Denver, CO

3d•$21 - $26•Remote

About The Position

Denver Health is recruiting a Scheduler I for its Appointment Center. Under close supervision, this role serves customers by answering incoming calls, following Denver Health and departmental policies and processes to resolve requests, and directing callers to the appropriate area when needed. The Scheduler screens and identifies customer needs, collects demographic, medical complaint, and other key information to facilitate patient care and call resolution, and assists with patient scheduling. The position also gathers comprehensive demographic and insurance information to support accurate billing, precertification authorization, and benefit verification. This is a remote, part-time position scheduled for 20 hours per week during operating hours of 7 a.m. to 6 p.m. The employee must reside in the Denver metro area and have reliable cable-based home internet. Bilingual Spanish is required.

Requirements

High school diploma or GED.
Two years of customer service or healthcare experience; the posting lists 1–3 years of work experience and identifies two years as required.
Bilingual Spanish.
Excellent customer service, interpersonal, listening, verbal and written communication, problem-solving, and multitasking skills.
Knowledge of standardized scheduling, cancellation, rescheduling, and attendance procedures.
Ability to perform basic math.
Typing speed of 40 words per minute.
Knowledge of PC applications, including NT and Windows, healthcare applications, and phone systems.
Familiarity with a variety of healthcare concepts, practices, and procedures.
Reliable cable-based home internet.
Must reside in the Denver metro area.

Nice To Haves

Knowledge of the commercial insurance referral and authorization process.

Responsibilities

Answer calls courteously and helpfully, use interpretation services when needed, look up information, and resolve requests or direct them to the appropriate area.
Schedule, reschedule, and cancel appointments according to standardized guidelines, patient requests, provider direction, availability, and approved scheduling procedures.
Document and communicate work actions, complete activity reports and requested communications, and report equipment malfunctions while following procedures to keep equipment operational.
Clarify customer needs, research and provide information, and resolve requests or transfer them appropriately.
Resolve customer problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems.
Educate customers about additional services and guide patients to appropriate resources.
Gather, verify, and update demographic, financial, guarantor, insurance, and patient information in practice management, electronic health record, and other Denver Health computer applications.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
Fully paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other offerings.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center, supporting internal career growth and advancement.
Professional clinical advancement program and shared governance.
Eligibility for Public Service Loan Forgiveness, with free student loan coaching and assistance navigating the program.
Employer eligibility for National Health Service Corps and Colorado Health Service Corps programs.