Scheduler/ Dispatcher

4 Senses luxury home services•Madison, WI

4d•$22 - $24•Onsite

About The Position

4 Senses Luxury Home Services is looking for a friendly, organized, responsible individual to manage our Residential Services Department. The person in this position will provide the vital connection between our customers, house cleaning teams, and Operations. Our growing company is looking for an enthusiastic, customer service-oriented scheduler who would like to join our team! The desired candidate should be professional and understand the value of compassionate service. Responsibilities will include scheduling appointments, answering phones, as well as the administrative duties involved with coordinating and keeping the technicians' multiple schedules up to date and accurate. A professional who understands the value of compassionate service and has a strong work ethic. Other duties as assigned. 4 Senses Luxury Home Services is a thriving professional cleaning company with a great office staff and 28 team members in the field. We have been a leader in residential cleaning services in Madison for over 20 years. Our company culture is supportive, people-centered, tech-savvy, and welcoming. Voted The Best of Madison in 2021 and 2022 - 4 Senses Luxury Home Services is looking for a team member with a forward-thinking mindset to help us as we grow to the next level. We are offering a unique opportunity for a highly driven, top-performing person to join our team of a successful, professional cleaning service company with a strong commitment to culture and developing its people. Our Mission and Core Values are the lifeblood of our company and the reason we are so successful - we are employee-focused and strive to create the best place you will ever work.

Requirements

Must be a strong independent worker who can demonstrate good problem-solving skills.
At least 2 years of Customer Service experience
Minimum one year of reception/scheduling experience in an office setting or equivalent customer service role.
Excellent verbal and written communication skills
Excellent organizational skills
Great eye for details
Passion to help others
Strive for customer satisfaction
Must be a persistent and goal-driven individual
Professional and courteous
Highly proficient with computer skills

Responsibilities

Finding/making spots for new bookings
Strategic technician routing
Take customer calls and accommodate reschedules, specific requests
Reschedule jobs same day for absent employees, holidays, staff changes
Communicate with customers about changes
Alert customer when tech will be late
Optimized every technician's day
Confirm all unconfirmed appointments
Communicate with the field staff
Scheduling appointments
Answering phones
Administrative duties involved with coordinating and keeping the technicians' multiple schedules up to date and accurate