Scheduler/Department Administrative Assistant - Sleep Lab

Christie Clinic•Champaign, IL

1d•Onsite

About The Position

Christie Clinic's department of Sleep Lab is seeking a full-time Scheduler/Department Administrative Assistant at the University clinic. This role involves greeting patients, distributing home sleep study equipment, scheduling appointments, and acting as a liaison between the sleep lab, providers, patients, and outside facilities. The goal is to ensure smooth daily operations, an excellent patient experience, and compliance with organizational standards.

Requirements

High School Diploma or equivalent
CPR Certification

Nice To Haves

Experience in a medical office setting
Experience in sleep medicine

Responsibilities

Greet and assist visitors and callers, providing good customer service to patients, families, staff and visitors.
Accept incoming calls, mail, messages, etc. and route appropriately, consistently adhering to departmental standards and goals (e.g. appropriate time frames).
Schedule sleep laboratory appointments in a timely and efficient manner.
Work with other departments, providers, and facilities to obtain appropriate patient information in a timely manner.
Distribute home sleep study devices to patients during the day, including basic education on device use and return instructions.
Act as a liaison between the referral source and sleep laboratory staff.
Assist in rapid clarification of unclear orders and rapid resolution of insurance questions.
Manage patient files and documents to assure smooth workflow and ease of access to patient information.
Effectively communicate about patient-specific situations to avoid delays and assure continuity of care.
Participate in the continuous improvement of documents, workflows and processes by submitting and/or implementing department-specific ideas.
Perform related work as required.