Scheduler 1

Montage Health•Monterey, CA

20d•Onsite

About The Position

This position is responsible for maintaining all aspects of the physician’s office and schedules as assigned. The scheduler provides backup coverage as needed and coordinates in-office appointments, including new patient, pre-operative, and post-operative appointments, as well as in-office and outpatient procedures. The role includes reviewing referrals, obtaining required authorizations, verifying insurance eligibility, updating patient demographic information, and ensuring proper pre-certifications. The scheduler reschedules patients as needed when physician schedules change and provides extensive phone support. The scheduler ensures required radiology tests and operative reports are received before scheduled appointments. The role involves communicating patient messages to physicians and managing voicemail, text messages, incoming faxes, written messages, and referrals so patient needs are addressed promptly. General office duties include indexing medical records. The scheduler maintains effective communication with physicians, patients, and staff; follows safety protocols; protects patient confidentiality; works efficiently and attentively in a team-oriented environment; acts professionally; and performs other duties assigned by management. This position is not eligible for remote work. The ideal candidate has 1–2 years of administrative, office, hospitality, customer service, or medical office experience or training. A high school diploma or GED is required; a two-year college degree is preferred but not required. No licenses or certifications are required. The schedule is 40 hours per week, Monday through Friday, 7:30 AM to 4:30 PM. The pay range is $23.00 to $27.96 USD, based on applicable experience.

Requirements

1–2 years of administrative, office, hospitality, customer service, or medical office experience or training.
High school diploma or GED.
Understanding of filing systems, office machines, and general office equipment.
Excellent verbal and written communication skills, including proper grammar and spelling in written correspondence.
Strong customer service skills and professionalism when interacting with patients.
Ability to work in a fast-paced environment with high call volumes.
Ability to multitask, adapt to changing priorities, problem-solve, and meet deadlines.
Ability to interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to type at least 60 words per minute.
General knowledge of basic computer systems.
Ability to maintain organization, attention to detail, efficiency, and effective teamwork.

Nice To Haves

Two-year college degree.
Experience with medical terminology, including familiarity with CPT and ICD-10 codes.
Understanding of the medical insurance process.
Knowledge of HIPAA regulations.
Proficiency with Microsoft applications.
Experience with electronic medical records (EMR) systems.

Responsibilities

Maintain the physician’s office and schedules as assigned.
Provide backup coverage to coworkers and other physicians as needed.
Schedule in-office appointments, including new patient, pre-operative, and post-operative appointments, and in-office and outpatient procedures.
Review incoming referrals.
Obtain authorizations when required, verify insurance eligibility, update patient demographic information, and ensure proper pre-certifications.
Reschedule patients as needed to accommodate physician schedule changes.
Provide extensive phone support.
Ensure required radiology tests and operative reports are received before scheduled appointments.
Communicate patient messages effectively to physicians.
Organize and handle voicemail, text messages, incoming faxes, written messages, and referrals so patient needs are met promptly.
Perform general office duties, including indexing medical records.
Communicate effectively with physicians, patients, and other staff.
Follow safety protocols and safeguard patient confidentiality.
Conduct oneself professionally and perform other duties as assigned by management.