Schedule Specialist

UnitedHealth Group • Batesville, AR

13h

About The Position

The Schedule Specialist manages patient referrals and visit schedules, assigning patient assessments and other physician-ordered visits through an online scheduling system. The role works with the Team Leader to identify clinicians whose experience and skills match patient needs.

The specialist maintains service calendars for episodic and per-visit customers, processes visit workflow changes, monitors referrals, assigns clinicians for start-of-care visits, and follows up with field staff to resolve late, pending, or incomplete visits.

Requirements

• High school education or equivalent experience.

Nice To Haves

• At least 1 year of scheduling experience in a health care setting using an online scheduling system.
• Exceptional organizational, customer service, communication, and decision-making skills.
• Working knowledge of state and federal regulations governing OASIS visits, supervisory visits, and reassessment visits.

Responsibilities

• Use an automated scheduling system to maintain calendars of services for episodic and per-visit customers.
• Process workflow for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitor pending referrals daily and assign a licensed professional and case manager for all start-of-care visits.
• Communicate daily with field staff about visits in late, pending, or incomplete status and coordinate resolution as appropriate.
• Collaborate with the Team Leader to match clinicians’ experience and skills to patient needs.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED