Schedule Specialist
UnitedHealth Group•Little Rock, AR
•Onsite
About The Position
The Schedule Specialist manages patient referrals and visit schedules for Elite Home Health, a part of LHC Group and the Optum family of businesses. The role assigns patient assessments and other physician-ordered visits using an online scheduling system and works with the Team Leader to match clinicians’ experience and skills to patient needs. This is an in-office position, Monday through Friday, 8:00 a.m. to 4:30 p.m.
Requirements
- High school education or equivalent experience.
Nice To Haves
- At least 1 year of scheduling experience in a health care setting using an online scheduling system.
- Exceptional organizational, customer service, communication, and decision-making skills.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory visits, and reassessment visits.
Responsibilities
- Use an automated scheduling system to maintain a calendar of services for episodic and per-visit customers.
- Process workflows for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitor pending referrals daily and assign a licensed professional and case manager for all start-of-care visits.
- Communicate daily with field staff about visits in late, pending, or incomplete status and coordinate resolution as appropriate.
- Collaborate with the Team Leader to identify clinicians with appropriate experience and skills for patient needs.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
