Schedule and Warranty Leader

DREXEL BUILDING SUPPLY INC•Campbellsport, WI

3h•Hybrid

About The Position

The Drexel Way: We don’t just sell lumber; we Supply. Happiness. Drexel is Team Member-owned and community-driven. With six retail hubs and three manufacturing plants across Wisconsin, we’ve been a Top Workplace every year since 2011. Why? Because we hire for heart and train for skill. When you join Team Blue, you aren't just a team member—you’re an owner. The Mission: As our Schedule and Warranty Leader, you are the ultimate tone-setter for the team. You are a dynamic, analytical, and process-focused leader who will manage a rockstar team of approximately 9 individuals spanning scheduling, flooring and window warranty and screen fit/finish specialists. It will be your responsibility to efficiently manage service technicians and resources to meet client needs. This role requires adept management of appointments, conflict resolution, and coordination with various departments to deliver timely and accurate service.

Requirements

Strong, compassionate leadership is your superpower here.
75% Office-Based: Diving into the details. You’ll be establishing metrics, auditing daily logs, managing scheduling software, and continuously refining our SOPs to keep the team protected and running like a well-oiled machine.
25% In the Field / On Job Sites: Keeping your boots on the ground! You'll spend time out at job sites assisting our technicians, maintaining our amazing company culture, and keeping a pulse on field operations.
Leadership, coaching, and team development.
Strong problem-solving and critical thinking skills.
Team Communication Master
Uber - Positive, enthusiastic, winning attitude!
Attention to detail and excellent communication

Responsibilities

Lead, inspire, and develop a team of 9 office and field-based team members.
Monitor project progress and adjust schedules as necessary to accommodate changes or delays.
Proactively address and resolve scheduling conflicts.
Foster effective team communication through daily huddles and tactical meetings.
Ensure optimal resource allocation to meet client demands.
Assure compliance with industry standards and company policies regarding scheduling and warranty processes.
Analyze schedule performance data to identify trends, risks, and opportunities for improvement in project execution.
Execute timely and accurate completion of daily, weekly, and monthly tasks.
Manage subcontractors and maintain quality control standards.