Scanner Operator

SPS•El Paso, TX

About The Position

The Scanner Operator is responsible for accurately and efficiently processing payments and documents received by mail. The role includes opening, sorting, and distributing mail; operating scanning equipment to capture images of checks, payment coupons, and other documents; verifying scanned-image quality; and meeting company production and quality standards. The position requires attention to detail, organization, and the ability to work effectively in a fast-paced environment. The operator must protect confidential information, follow company policies and procedures, promptly report issues to a supervisor, and participate in training and development. The role involves handling documents and operating scanning equipment, with periods of sitting or standing. The employee must be able to lift and move mail trays and packages weighing up to 25 pounds. Travel is none or negligible. SPS describes itself as a global workplace solutions and business transformation company operating in more than 20 countries. Its services include workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. SPS states that it promotes access, inclusion, equity, and diversity and provides equal employment opportunities.

Requirements

High school diploma or equivalent.
Proficiency in operating scanning equipment and related software.
Strong attention to detail and accuracy.
Good organizational and time-management skills.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Basic computer skills, including familiarity with Microsoft Office Suite.
Ability to lift and move mail trays and packages weighing up to 25 pounds.
Manual dexterity to operate scanning equipment and handle documents.

Nice To Haves

Additional education or training in a related field.
Previous experience in a payment processing environment.

Responsibilities

Open, sort, and distribute incoming mail according to established procedures, ensuring mail is processed promptly and accurately.
Operate scanning equipment to capture images of checks, payment coupons, and other documents.
Verify the quality and clarity of scanned images and make adjustments as needed.
Conduct regular quality checks and promptly report issues or discrepancies to the supervisor.
Follow company policies and procedures and maintain the confidentiality and security of processed information.
Meet or exceed company production and quality standards and monitor and improve personal performance.
Participate in training and development programs to enhance skills and knowledge.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development programs.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour for every 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts (HCFSA and DCFSA) and a health savings account (HSA).
Pre-tax commuter transit and parking plans.
Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity insurance.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.