Scale House Clerk

Bunge • Council Bluffs, IA

2d • Onsite

About The Position

A Scale Clerk is responsible for in-person customer service interactions related to inbound/outbound scale truck traffic. This position is responsible for providing professional and excellent customer service. Responsible for safely and accurately executing detailed system transactions including but not limited to recording accurate truck weights for legal sale/purchase contracts for bulk commodity products (soybeans, soybean meal, soybean hull pellets and vegetable oil) and collecting payments for COD contracts before the product is loaded. Responsible for analyzing and resolving customer and contract load inaccuracies before the customer is permitted to exit the scale area.

Requirements

• High School Diploma or GED required.
• Strong computer skills are required.
• Prior customer service experience is required.
• Versatility, flexibility, and analytical problem-solving skills are required.
• Prior work experience in a role that required attention to detail and accurate electronic system transactions is required.

Nice To Haves

• 1-2 years of experience working with grain/commodities scale or weighmaster experience is preferred.
• Experience to agribusiness activities and transactions is preferred including experience utilizing business enterprise/warehouse commodity or ERP system such as SAP-GTM is preferred.

Responsibilities

• Adhere to safe work practices and actively participate in all safety programs.
• Consistently provide professional and excellent customer service.
• Maintain professional communication and rapport with truck drivers and customers.
• Accurately weigh all inbound and outbound trucks utilizing certified scales and the supporting systems/software (OneWeigh).
• Record accurate weight and ensure that the weight is attributed to the correct customer profile and correct legal sale/purchase contract load number in adherence with company procedures including but not limited to internal controls/SOX.
• Verify inbound soybean receipts are applied to the correct customer and correct contract by verifying data provided by truck driver utilizing Agris and SAP software.
• Ensure that all trucks that are picking up bulk products possess an accurate load number and accurate destination prior to drivers being admitted to facility for soybean meal, hull, refined oil and feedstock loading.
• Interface commercial and plant operations to ensure the safe and efficient flow of truck traffic in staging area and throughout the facility occurs.
• Provide facility orientation to new drivers and address unsafe activities with truckers in a professional and courteous manner.
• Manually weigh and print tickets for inbound commodity deliveries.
• Ensure that all payments are received for all COD contracts prior to truck loading and leaving premises.
• Ensure prior content certification of empty truck trailers is obtained in advance of Bunge products being loaded in trailer in compliance with food safety program.
• Identify overloaded/overweight trucks to ensure product offload occurs before final weight is recorded and the truck is permitted to leave the facility in accordance with DOT requirements.
• Troubleshoot scale systems and related ticket routing throughout facility processes (scale to probe to scale; scale to loadout to scale, etc.).
• Perform scale to scale checks daily with loadout areas.
• Maintain daily housekeeping for scale house and scale.

Benefits

• Medical, dental and vision plans
• 401(k) Retirement Plan with 5% company contribution and matching up to 4%
• 6 weeks of 100% paid parental leave
• Fertility coverage
• Tuition reimbursement of up to $5000 per year after one year of service
• Generous PTO based on professional work experience (0-9 years: 25 days, 10-19 years: 30 days, 20+ years: 35 days)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED