Scale Clerk

Gerdau•Sikeston, MO

About The Position

The Scale Clerk monitors and assists with controlling incoming and outgoing vehicles, shipments, and containers using scales and software systems. The role requires accurate documentation of activity on scale tickets, bills of lading, purchase orders, packing slips, and related records. Reporting directly to the Division Manager, the Scale Clerk regularly communicates with dispatch personnel and other scale operators to support company vehicle traffic and yard traffic. The position interacts with yard operations, emergency contacts, material receiving personnel, internal and external drivers, management, sales, and I.T. personnel. The role also handles customer service, transaction and payment processing, cash reconciliation, telephone and radio communications, and upkeep of the scale house and workstations. The Scale Clerk helps maintain safe work procedures and ensures guests are informed of and follow PPE requirements.

Requirements

Basic MS Office computer skills.
Ability to communicate well with others.
Ability to multitask accurately at a fast pace and maintain a positive manner.
Excellent telephone skills.
Ability to communicate effectively with customers, carriers, and company drivers.
Ability to recognize various materials and develop a viable distribution plan for customers at the scale.
Legal eligibility to work immediately in the country of hire without current or future sponsorship.

Responsibilities

Greet customers and determine material grades and the paperwork needed to direct incoming loads safely to the correct facility locations.
Weigh customer, carrier, and company vehicles and accurately document inbound and outbound transactions, including supplier, vehicle identification, contract number where applicable, material description and grade, gross, tare and net weights, and discharge location where applicable.
Record load deductions for non-conforming material, adjust pricing as directed by Buyers, and print and distribute scale tickets as required.
Maintain daily records of purchases and sales transactions and assign appropriate purchase and sales order numbers to inbound and outbound material.
Process scale payments and payment adjustments; contact Buyers to adjust or add contracts; remove temporary pricing; and address and mail payments or fax scale tickets at customer request.
Prepare and submit cheques with supporting documentation to the appropriate signing authority and distribute them as requested.
Issue cash payments to customers requiring immediate payment.
Manage difficult customer situations effectively and professionally.
Answer the main telephone line and redirect calls appropriately.
Maintain radio contact with yard personnel, monitor emergency calls, and handle different situations appropriately.
Maintain and implement safe work procedures and ensure guests are informed of and adhere to PPE requirements.
Consistently monitor and lift the main yard arm.
Keep paperwork processed and neatly filed, and maintain cleanliness and orderliness of the scale house and workstations according to 5S Standards.
Review, file, and fax scale tickets daily and as required before the end of the afternoon shift.
Accurately weigh public-scale tickets and determine whether to receive cash or bill the appropriate customer.
Perform daily cash reconciliation.