SCADA Systems & IS Analyst

City of Lacey•Lacey, WA

1d•Onsite

About The Position

Reporting to the Information Services Manager, under general direction, this position is responsible for configuring, programming, and maintaining the Supervisory Control and Data Acquisition (SCADA) systems within the City's Public Works infrastructure, and providing end user technical support in computer systems and software application. This position is also responsible for duties including, but not limited to, researching, recommending and implementing technologies relating to SCADA systems; installing, upgrading, and troubleshooting problems with network and workstation operating systems (e.g. personal computers, printers, scanners, etc.); planning and implementing the schedule of system upgrades; managing the Public Works departments mobile phones and mobile device management system; maintaining record of assets for personal computer inventory; recording all technical support through IT Service Management (ITSM) ticketing system; completing basic and advanced or non-routine repair to hardware; and performing routine file backups/file restoration for shared information processing systems.

Requirements

Seven (7) years of recent professional increasingly responsible experience in the analysis, design, implementation, programming and support of complex computer systems or recent experience in SCADA programming management.
OR Associates Degree in Computer Science, Information Technology, or related field AND five (5) years of recent professional increasingly responsible experience in the analysis, design, implementation, programming and support of complex computer systems or recent experience in SCADA programming management.
OR Bachelor’s Degree in Computer Science, Information Technology, or related field AND three (3) years of recent professional increasingly responsible experience in the analysis, design, implementation, programming and support of complex computer systems or recent experience in SCADA programming management.
May have a combination of experience, education, and training that would substitute for the above requirements.
Must pass a thorough background investigation (including fingerprints) and successfully complete reference checks.
Must maintain a level of physical and mental fitness necessary to perform the essential functions of the position, with or without a reasonable accommodation.
Must be attentive to job safety considerations and follow all required safety policies, procedures, and techniques.
Must possess a valid Washington State driver’s license at time of hire OR must obtain within thirty (30) days from date of hire, and must have a driving record acceptable to the City and the City’s insurance carrier; OR must be able to provide own transportation to and from job, meetings, and related job sites.
Verification of identity and United States work authorization must be completed as required by the Immigration Reform and Control Act.
Knowledge of: SCADA systems.
IT support, particularly in a workshop or industrial environment.
Principles, practices and techniques of computer hardware/software and Windows operating systems.
Principles of customer service and public relations.
Research methods and report presentation.
Effective oral and written communication principles and practices.
Standards within the City organization as they relate to technology systems.
IT Service Management (ITSM) Ticketing systems.
Current methods for managing computer hardware and software.
Industry standard documentation and record keeping techniques.
Project management techniques and principles.
Principles and concepts regarding development and maintenance of system documentation
Legal requirements/statues/ordinances pertaining to computer operations, confidentiality, and security.
System design techniques (access methods, data base file structures, programming).
Skill in : Configuration, programming, and maintenance of SCADA systems.
Operation of PC workstations, Windows operating systems, network connections and peripheral equipment (e.g. monitors, printers, plotters, GPS units, CD-ROM, etc.).
Assisting employees with varying levels of computer expertise in the operation of hardware and software.
Diagnosing, repairing and troubleshooting all computer equipment, network related equipment, and peripherals used by the City.
The use of diagnostic equipment and tools, and research methods.
Learning new technologies, systems and software.
Conflict resolution and consensus building.
Logical analysis of overall system operations and problems.
Ability to: Diagnose and resolve complex technical issues in both SCADA and IT domains.
Provide IT support, particularly in a shop or industrial environment.
Provide customer service in a manner consistent with City philosophies, values, and standards.
Coordinate and carry on a number of activities simultaneously under often stressful and busy conditions.
Prioritize work to meet deadlines.
Develop and maintain clear and concise documentation.
Communicate effectively and efficiently both orally and in writing and demonstrate a high level of tact to ensure a continued good working relationship with customers.
Follow complex oral and written instructions.
Demonstrate regular, reliable attendance.
Think logically and analyze technical information, including written manuals, computer/equipment mechanisms and parts.
Clearly and concisely communicate technical information to City employees of all levels of technical sophistication.
Develop and present training to individuals or groups of users on the operation and maintenance of the City's hardware, software, and other related systems.
Plan and conduct major computer and/or network hardware and software conversion projects, while minimizing the effect on City operations.
Proficiently perform installation, maintenance, repair and problem diagnosis for complex internal computer hardware and wide variety of software applications often with limited resources.
Work independently as a member of a customer focused and service-oriented team.
Install and operate a wide variety of business applications and productivity software currently used by the City.
Work under pressure and adapt to changing environments.
Apply project management techniques and principles.
Test and de-bug systems and programs.
Plan and complete complex information systems development and maintenance projects.
Effectively use software engineering tools such as logic diagrams, data models, and application generators.
Install, upgrade and troubleshoot software applications.
Create backup and disaster recovery operation plans.

Nice To Haves

Specific certifications in SCADA systems, PC Technician, Microsoft, and ITIL preferred.

Responsibilities

Configure, program, and maintain SCADA systems to ensure optimal performance and reliability.
Diagnose and resolve complex issues related to SCADA hardware and software.
Implement system upgrades and enhancements to improve SCADA functionality and efficiency.
Programs PLC's and other controllers used in sodium hypochlorite production, caustic injection, the telemetry system, and well and lift station operation.
Provide technical support for IT-related issues within Operations, including hardware and software troubleshooting.
Record all SCADA and IT support interactions within the IT Service Management (ITSM) ticketing system, identifying when issues need to be escalated to other technical staff.
Manage and maintain records of SCADA system assets and IT equipment within Operations.
Conduct routine file backups and restoration for SCADA systems and IT equipment as per established policies and procedures.
Develop and provide training to personnel on the operation and maintenance of SCADA systems and related IT equipment.
Ensure network system access, security, and availability for SCADA and IT systems within Operations.
Assist in the development and implementation of the City's overall SCADA system strategy.
Assists the IS Manager with development of the City’s disaster recovery and business continuity strategic plan as it relates to SCADA systems.
Make recommendations for the purchase of new SCADA equipment and IT hardware/software, providing cost analysis and suitability assessments.
Monitor and report on the performance and security of SCADA systems.
Supports the development of project schedules, plans, lessons learned and other key deliverables; facilitate the execution and completion of assigned deliverables and tasks, develop and execute training plans, and identify and report project issues, risks and other concerns by input and review of regular project status reports.
Serves as a business stakeholder in project implementation to ensure application requirements align to the process models defined by Management and recommend changes to business requirements where applicable.
Serves as a key advocate for end users during the project; gather and analyze input about overall change performance and document lessons learned and alterations made to the change management process.