SCADA Support Engineer

SOLV Energy•San Diego, CA

5d•$86,256 - $107,820•Onsite

About The Position

The SCADA Support Engineer provides field support for SOLV Energy SCADA solutions. The position is based full-time in the San Diego, California or Bend, Oregon office; specific location expectations will be discussed during the interview process. The role provides technical support for SCADA systems used in utility-scale solar power plants, including plant controls, data acquisition systems, field devices, and communications networks. The engineer works with SOLV Energy's Operations and Maintenance team, customers, vendors, and field technicians to troubleshoot issues, support installations and retrofits, document systems, maintain service records, and improve support resources. The role also contributes customer feedback to SCADA solution design and requirements. The position requires the ability to perform scheduled maintenance and respond to system outages during off-hours. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future.

Requirements

Technical or engineering degree in a related field, or verifiable applicable field experience.
General knowledge of SCADA system design, setup, commissioning, and support.
Understanding of PV solar plant AC and DC electrical design and operating fundamentals.
Experience with basic PV solar monitoring functions and designs.
Experience in a customer support role involving direct customer interaction.
Understanding of industrial automation protocols, including Modbus RTU/TCP, DNP3, OPC UA, and OPC DA.
Ability to understand diagrams and schematics, including power system, networking and control, electrical, mechanical, and civil layouts.
Understanding of power plant operating procedures.
Ability to work with subcontractors and field personnel.
Excellent communication skills.
Ability to perform scheduled maintenance and respond to system outages during off-hours.
Legal authorization to work in the U.S. without requiring employer sponsorship now or in the future.

Nice To Haves

Knowledge of serial RS-232/RS-485 and Ethernet TCP/IP networking.
Customer escalation and conflict resolution skills.

Responsibilities

Lead troubleshooting and diagnostics for SCADA systems, including plant controls, data acquisition, field-level devices, and network-related issues.
Support data acquisition system installations and retrofits on existing PV systems as needed.
Document existing equipment and functionality related to PV plant communications networks and data acquisition systems.
Use software-based diagnostic tools to troubleshoot complex plant SCADA systems.
Serve as the point of contact for SCADA technical support requests from SOLV Energy's Operations and Maintenance team.
Identify appropriate escalation paths for problems requiring SCADA engineering support.
Coordinate with customers, vendors, and field technicians on on-site and remote troubleshooting and diagnostics.
Maintain support records and maintenance activity for SCADA devices deployed in the field.
Contribute to the design and requirements for SCADA solutions by providing voice-of-customer feedback.
Develop and maintain a knowledge base for SCADA troubleshooting and diagnostics.
Provide service and support to end users through third-party software monitoring applications.
Identify and learn the software and hardware used and supported by the organization.