SBA Closer Packager, Team Lead

CAPITAL COMMUNITY BANK•Pleasant Grove, UT

4d•Onsite

About The Position

The SBA Closer/Packager Team Lead is responsible for overseeing the end-to-end execution of SBA loan closings and packaging activities, ensuring accuracy, compliance, and timeliness across all SBA transactions. This role leads a team of closers/packagers, drives process efficiency, and serves as a subject matter expert in SBA loan documentation, closing, funding, and secondary market preparation. In addition to leadership responsibilities, this role functions as a “player-coach,” directly managing and closing a personal pipeline of SBA loans while overseeing team performance. The Team Lead partners closely with underwriting, credit, sales, servicing, and secondary market teams to ensure a seamless transition from approval through funding and sale.

Requirements

5+ years of SBA loan closing, packaging, or underwriting support experience
2+ years in a leadership or senior/mentor role
Strong knowledge of SBA SOP and closing requirements
Experience with SBA secondary market processes
Proven ability to manage pipeline volume and meet deadlines
Familiarity with SBA reporting (e.g., 1502) and servicing processes
Prior experience with construction/CRE SBA loans
Leadership and team development
Advanced knowledge of SBA documentation and compliance
Strong organizational and time management skills
High attention to detail and quality control mindset
Problem-solving and decision-making ability
Excellent communication and stakeholder management
Ability to manage multiple priorities in a deadline-driven environment
Ability to effectively balance leadership responsibilities with individual production

Responsibilities

Lead, mentor, and develop a team of SBA closers and packagers.
Manage pipeline flow to ensure all loans are closed and packaged within SLA expectations.
Assign workloads, monitor productivity, and ensure accurate and timely execution.
Provide ongoing coaching, training, and performance feedback.
Serve as escalation point for complex transactions and problem resolution.
Balance individual production responsibilities with team oversight, modeling best practices and performance standards for the team.
Independently manage and close a pipeline of SBA loans from approval through funding and sale.
Prepare, review, and execute complete closing packages in compliance with SBA SOP, credit approval, and bank policy.
Coordinate closing timelines and required documentation for assigned loans.
Maintain the same quality, accuracy, and timeliness standards expected of the team.
Serve as a hands-on subject matter expert by actively performing closing and packaging functions.
Oversee preparation and review of complete closing packages for SBA loans.
Ensure all closing documents comply with SBA SOP, credit approval, and bank policy.
Validate accuracy of loan structures, terms, collateral, and guaranty requirements.
Coordinate closing timelines with internal and external stakeholders (borrowers, legal, title, etc.).
Ensure proper execution of loan documents prior to funding.
Oversee the preparation of complete SBA loan packages for funding and sale.
Ensure all required SBA documentation is accurate, complete, and compliant.
Perform pre- and post-close quality control reviews and audits.
Maintain consistent file integrity, organization, and imaging standards.
Ensure loans are properly structured, documented, and packaged for secondary market sale.
Coordinate with secondary market team on timing, delivery, and stipulations.
Oversee preparation of sale packages and support settlement processes.
Ensure adherence to SBA SOP, bank policies, and regulatory requirements.
Validate eligibility, use of proceeds, and documentation standards prior to closing.
Support internal and external audits, including SBA reviews.
Maintain expertise in SBA program updates and ensure team compliance.
Partner with underwriting, credit, sales, servicing, and closing counsel to resolve issues.
Coordinate third-party vendors (appraisals, title, environmental, UCCs).
Facilitate communication between stakeholders to ensure smooth closings.
Identify and implement workflow improvements to increase efficiency and reduce errors.
Ensure accurate data entry and reconciliation across loan systems.
Develop and maintain procedures, checklists, and training guides.
Leverage personal production experience to continuously refine team processes and standards.