Satellite Personal Banker - UT Health

UFCU Main•Houston, TX

About The Position

As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization’s core values. You provide exceptional Member service by accurately processing transactions, answering questions, and resolving account-related issues of moderate complexity. Through interactive, consultative conversations, you identify Members’ financial needs, recommend appropriate solutions, and support their financial goals. You also contribute to business development through external events and community activities and support branch operations through established activities and processes. UFCU is a credit union founded in 1936 that serves Members throughout Texas and beyond. Its stated purpose is to empower Members to achieve financial success and build brighter futures. The organization’s values include being purposefully Member-obsessed, reimagining possibilities, and pursuing performance excellence rooted in unwavering integrity. The position provides prompt, courteous, and accurate service; supports consumer deposit and certificate of deposit account opening, loan applications, transactions, and service requests; and connects Members with internal partners and resources. It also involves following applicable policies, regulatory requirements, and internal controls, including those related to the Bank Secrecy Act, anti-money laundering, the USA PATRIOT Act, OFAC, and fair lending.

Requirements

High school diploma or GED.
At least 6 months of customer service experience and experience working in a team environment.
Consultative sales experience.
Ability and desire to develop knowledge and skills in personal banking areas, including Total Member Experience (TME), the ADAPT model, and UFCU products and services.
Exceptional Member service skills.
Strong understanding of and ability to communicate the UFCU Way.
Ability to understand and adhere to financial institution compliance requirements.
Understanding of credit union products and services.
Ability to navigate multiple systems efficiently.
Ability to read, analyze, and explain credit reports.
Basic knowledge of the mortgage process.
Ability to manage lobby management software.
Ability to research and identify resources that support Member success.
Ability to meet the physical demands of the job, with or without reasonable accommodation, including frequent sitting; use of hands to finger, handle, or feel; reaching with hands and arms; and extensive computer use requiring close, distance, and peripheral vision and the ability to adjust focus.

Nice To Haves

Bilingual in English and a second language.
Financial institution experience.
Lending experience.
Experience working in a fast-paced, high-volume environment.

Responsibilities

Provide prompt, courteous, and accurate service to Members in accordance with UFCU’s values.
Respond to and resolve Member needs and service requests.
Open consumer deposit accounts and Certificates of Deposit.
Read and review credit reports with Members.
Process loan applications, financial transactions, and other service requests.
Assess and anticipate Member needs and refer Members to appropriate business partners.
Provide notary and safe deposit box services.
Assist with fraud disputes.
Complete opening and closing procedures.
Host tables, participate in events, and attend Select Employer Group (SEG) events.
Connect Members with internal business partners to help solve problems.
Adhere to company policies, procedures, and business ethics codes.
Provide smooth onboarding experiences and support adoption of digital tools.
Complete required regulatory training as assigned.
Comply with laws, rules, regulations, and internal controls applicable to the role, including Bank Secrecy Act, anti-money laundering, USA PATRIOT Act, OFAC, and fair lending requirements.
Support branch operations through established activities and processes.
Contribute to business development through external events and community activities.