SATCOM IP Network Support Engineer

Isys Technologies • Scott AFB, IL

2d • $85,000 - $92,000 • Onsite

About The Position

I2X Technologies is seeking a SATCOM IP Network Support Engineer to support ongoing customer activities at Scott AFB. The position is onsite and requires an active DoD Secret security clearance. The engineer executes network operations across SATCOM teleports and gateways, supporting circuit configuration, analysis, restoration, monitoring, and incident management. The role requires working in a 24x7 shift environment and coordinating with customers and engineers across other NOCs to maintain network availability and minimize mission impact.

Requirements

• Hold an active DoD Secret security clearance.
• Hold a DoD-8570 IAT Level 2 baseline certification, such as Security+ CE or equivalent, before the start date.
• Have a bachelor's degree and 2–4 years of prior relevant experience, or a master's degree and less than 2 years of prior relevant experience, or an equivalent combination of education and experience.
• Be able to work in a 24x7 shift-work environment.
• Have a general understanding of SATCOM and networking principles.

Nice To Haves

• Experience working with deployed SATCOM terminals.
• Circuit actions experience.
• Telco NOC or inside-plant or outside-plant experience.
• Experience with the MS Office suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience with one or more of alarm surveillance, fault management, LAN maintenance, or performance management.

Responsibilities

• Configure and analyze customer circuits across SATCOM teleports and gateways.
• Perform real-time circuit redesign and alternate routing to restore customer connectivity during scheduled or unscheduled outages and maintenance.
• Work directly with supported customers and engineers across other NOCs to maximize network availability and minimize or eliminate mission and operational impact.
• Perform change management tasks, including hardware replacement, software configurations, and ASI management.
• Proactively monitor network alarms using platform-specific network management tools.
• Use incident management applications to document reported outages and degradations, isolations, escalations, and resolutions throughout service-impacting incidents.
• Assess network incidents and deficiencies and recommend resolutions using knowledge of network equipment and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level