SATCOM IP Network Support Engineer III

Leidos • Shiloh, IL

4d • $73,450 - $132,775 • Onsite

About The Position

This position supports the Defense Information Systems Agency (DISA), which provides GIG/Defense Information System Network (DISN) services to the Department of Defense and national security organizations. The role directly supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). It is an opening within Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II), Enterprise SATCOM Gateway Services (ESGS), located at Scott AFB, Illinois.

The Network Engineer performs network operations across SATCOM teleports and gateways, supports customer connectivity through circuit configuration and alternate routing, coordinates with customers and other network operations centers, manages changes, monitors alarms, and documents service-impacting incidents. The position requires an active DoD Secret clearance, a DoD-8570 IAT Level 2 baseline certification before the start date, and the ability to work in a 24x7 shift-work environment.

Requirements

• Hold a DoD-8570 IAT Level 2 baseline certification, such as Security+ CE or equivalent, before the start date.
• Bachelor of Science degree and 4–8 years of prior relevant experience, or a master's degree with less than 2 years of prior relevant experience; an equivalent combination of education and/or experience is accepted.
• Able to work in a 24x7 shift-work environment.
• Active DoD Secret security clearance.
• General understanding of SATCOM and networking principles.

Nice To Haves

• Experience working with deployed SATCOM terminals.
• Circuit actions experience.
• Telco NOC, inside plant, or outside plant experience.
• Experience with the MS Office suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience with one or more of alarm surveillance, fault management, LAN maintenance, and performance management.

Responsibilities

• Execute network operations, including configuration and analysis of customer circuits across SATCOM teleports and gateways.
• Perform real-time circuit redesign and alternate routing to restore customer connectivity during scheduled and unscheduled outages and maintenance actions.
• Work directly with supported customers and engineers across other NOCs to maximize network availability and minimize or eliminate mission and operational impact.
• Perform change management tasks, including hardware replacement, software configurations, and ASI management.
• Proactively monitor network alarms using platform-specific network management tools.
• Use incident management applications to document reported outages and degradations, isolations, escalations, and resolutions throughout service-impacting network incidents.
• Assess network incidents and deficiencies and recommend resolutions using knowledge of routers, switches, crypto devices, routing, and associated SATCOM equipment and systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level