SATCOM IP Network Support Engineer III

Leidos • Shiloh, IL

3d • Onsite

About The Position

This position supports the Defense Information Systems Agency (DISA), which provides GIG/Defense Information System Network (DISN) services to the Department of Defense and national security organizations. The role directly supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC), within Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II), Enterprise SATCOM Gateway Services (ESGS). The position is based at Scott AFB, Illinois.

The engineer performs network operations, circuit configuration and analysis across SATCOM teleports and gateways, and real-time alternate routing to restore connectivity during outages and maintenance. The role works with supported customers and engineers at other network operations centers, monitors network alarms, carries out change management, and documents service-impacting incidents through resolution.

Requirements

• Hold a DoD-8570 IAT Level 2 baseline certification, such as Security+ CE or equivalent, before the start date.
• Bachelor’s degree and 4–8 years of prior relevant experience, or a master’s degree with less than 2 years of prior relevant experience; an equivalent combination of education and/or experience is accepted.
• Ability to work in a 24x7 shift-work environment.
• Active DoD Secret security clearance.
• General understanding of SATCOM and networking principles.
• Knowledge in one or more of the following areas or technologies: routers, switches, cryptographic devices, routing, Cisco, Juniper, iDirect, EBEM, ESEM, Linkway, MPM1000, and associated modems.

Nice To Haves

• Experience working with deployed SATCOM terminals.
• Circuit actions experience.
• Telco NOC, inside-plant, or outside-plant experience.
• Experience with the Microsoft Office suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience with one or more of alarm surveillance, fault management, LAN maintenance, and performance management.

Responsibilities

• Execute network operations, including configuration and analysis of customer circuits across SATCOM teleports and gateways.
• Perform real-time circuit redesign and alternate routing to restore customer connectivity during scheduled and unscheduled outages and maintenance actions.
• Work directly with supported customers and engineers across other network operations centers to maximize network availability and minimize or eliminate mission and operational impact.
• Perform change management tasks, including hardware replacement, software configurations, and ASI management.
• Proactively monitor network alarms using platform-specific network management tools.
• Use incident management applications to document outages and degradations, isolations, escalations, and resolutions throughout the lifecycle of service-impacting network incidents.
• Assess network incidents and deficiencies and recommend resolutions using relevant networking and SATCOM knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level