SAR Quality assurance specialist

Wise•Austin, TX

19d•$34 - $41

About The Position

As a Quality Assurance Specialist with a focus on SAR Reporting at Wise, you provide expert, objective assurance on the quality and effectiveness of operational processes and controls. You help ensure risks are identified, assessed, and mitigated in line with policy requirements; identify weaknesses; assess risk materiality; and report outcomes. You conduct holistic and detailed reviews using agreed methodologies and KPIs, applying risk expertise and critical thinking to make recommendations that drive continuous improvement. The role supports Wise’s mission through effective, value-adding assurance and calls for experience with external suspicious activity reporting, regulatory compliance, and FIUs. Performance expectations and KPIs are dynamic and intended to measure effectiveness, productivity, and contribution to team and company objectives. They are shared according to the role and team.

Requirements

At least 2 years of experience in QA related to BSA/AML, AML investigations, or SAR reporting.
Fluent written and verbal English, with the ability to articulate thoughts and recommendations clearly.
Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria, and root cause analysis; applies consistent standards across reviews.
Risk and compliance expertise relevant to SAR reporting, including identifying and assessing risks, applying policy requirements and guidance, and understanding the applicable regulatory environment.
Ability to review and investigate customer files efficiently, identify missing information, issues, trends, and root causes, and use AI and data as appropriate.
Competence with case management systems, dashboards, and AI tools used for case work and analysis; understanding of automation and AI and comfort with evolving technologies.
Ability to critically assess information, pay attention to detail, challenge assumptions, investigate further where needed, connect information across sources, make risk-based decisions, and explain rationale that withstands audit and regulatory scrutiny.
Ability to use facts, data, policies, and risk frameworks to support conclusions and assess risk materiality.
Clear, constructive, and concise written and verbal communication, including explaining risks and issues in simple, actionable terms.
Ability to adapt to evolving requirements and changes to team policies, guidance, processes, and systems; openness to feedback and continuous improvement.
Takes ownership of personal development, including developing expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.

Responsibilities

Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes and compliance with global and regional policies, relevant guidance, and risk appetite.
Assess risk, materiality, and root causes for each finding, providing clear, robust reasoning aligned with policy compliance and risk mitigation.
Participate in calibration exercises to share findings and best practices and support consistent, correct decisions across the team.
Communicate outcomes to stakeholders, including key risks, issues, root causes, and recommendations, and maintain robust records and audit trails.
Analyse and communicate emerging themes and trends, recommending opportunities for continuous improvement.
When assigned, scope, plan, and execute root cause analysis or targeted investigations.
Contribute to team collaboration and knowledge sharing to enhance team capabilities.
Work proactively toward individual and team targets, including KPIs and SLAs; meet deadlines, optimise processing times, and take ownership of results.
Perform additional tasks as assigned by the lead, including participating in meetings, training, and internal events.
Uphold Wise’s values in daily interactions.