SAP SVC Senior Consultant
About The Position
The SAP SVC Senior Consultant will provide long-term, onsite client service delivery under Deloitte’s Project Delivery Talent Model, supporting a life sciences client in an SAP S/4HANA environment. The role focuses on SAP Customer Service (CS), production support, and continuous improvement, including resolving complex incidents, conducting root cause analysis, and supporting minor enhancements and changes. The consultant will work hands-on with configuration, testing, troubleshooting, and debugging, and will collaborate with business stakeholders, project teams, and technical resources to align solutions with business objectives and SAP best practices. The role also includes communication with engagement managers and team members, escalation of matters requiring management attention, and mentoring team members. The position is part of Deloitte Enterprise Performance and Enterprise Operations as a Service, which provides multi-year managed service contracts supporting enterprise technology investments and business processes. Deloitte describes the work arrangement as onsite client service delivery with reduced travel demands.
Requirements
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline, or equivalent experience.
- Strong functional expertise in SAP CS (Customer Service), including deep understanding of standard CS processes and configurations.
- Excellent knowledge of Contracts, Billing, and Pricing and their integration with CS.
- Experience working in SAP S/4HANA environments, emphasizing core Service functionality rather than advanced S/4HANA-specific features.
- Ability to work in a highly hands-on role, including configuration and troubleshooting.
- Strong analytical skills and exceptional attention to detail.
- Experience engaging with business stakeholders and driving solution discussions and design decisions.
- Excellent communication and collaboration skills.
- Ability to learn quickly and work in a customized system.
Nice To Haves
- Strong understanding of SAP CS integration with Sales and Distribution (SD) or Materials Management (MM).
- Experience with SAP interfaces and integration scenarios.
- Knowledge of SAP Revenue Accounting and Reporting (RAR).
- Experience supporting complex SAP landscapes and cross-functional business processes.
- Ability to manage multiple projects and prioritize tasks into manageable work products.
- Ability to operate independently or with minimal supervision.
- Excellent written and communication skills.
- Ability to deliver technical demonstrations.
Responsibilities
- Provide L2/L3 SAP S/4HANA SD production support for a life sciences client, resolve complex incidents, and perform root cause analysis.
- Support minor enhancements and changes that improve processes and maintain reliable operations.
- Communicate with engagement managers, project team members, and functional and technical teams, escalating matters requiring management attention.
- Lead support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.
- Provide functional expertise across core SAP CS capabilities, including standard processes and configurations.
- Troubleshoot complex business and system issues, including configuration, testing, and debugging as needed.
- Collaborate with business stakeholders, project teams, and technical resources to align solutions and support successful implementation.
- Provide design recommendations and ensure solutions align with business objectives and SAP best practices.
- Support incident management, root cause analysis, change requests, and enhancement initiatives.
- Mentor team members and provide leadership in support and delivery activities.
Benefits
- Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and individual and organizational performance.
- Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, mentorship, and skill building.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
