SAP Sales and Service Cloud Functional Senior Consultant
About The Position
As a Functional Senior Consultant on Deloitte Digital’s Customer team, you will help clients strengthen customer relationships and achieve business results by integrating packaged technology into their business environments. The work involves designing, developing, and re-engineering complex application components, combining consultative skills, business knowledge, and technical expertise. You will support SAP Sales and Service Cloud transformations by understanding client processes and requirements, translating them into functional designs and configuration, and advising on SAP CX capabilities and implementation roadmaps. The role also includes configuring sales and service processes and organizational structures, supporting integrations and data migration, collaborating with development teams on extensions and integration objects, and coordinating prototyping, testing, training, and operational documentation. Working knowledge of SAP Field Service Management and SAP CPQ is used to support end-to-end customer experience requirements. The position is listed in multiple U.S. locations and requires travel up to 50%, on average, depending on the work, clients, and industries served. Recruiting for the role ends January 13, 2027. The stated salary range is $110,700–$218,300, and the role may also be eligible for a discretionary annual incentive program.
Requirements
- At least 5 years of experience in SAP CX implementations for Sales & Service transformations using SAP Sales and Service Cloud V1/V2 and SAP BTP Build.
- At least 5 years of experience in SAP Sales Cloud and Service Cloud functional and technical configuration and setup, including CTI integration.
- At least 5 years of experience in Lead to Cash and Customer Service to Field Service processes.
- Some experience with SAP FSM and SAP CPQ Cloud solutions.
- Ability to travel up to 50%, on average, based on the work, clients, and industries served.
Nice To Haves
- Experience in SAP Field Service Management (FSM) Cloud.
- Experience in SAP CPQ 2.0.
- Experience in SAP OTC – Sales and Distribution.
Responsibilities
- Facilitate discovery and explore workshops to understand current processes, pain points, and business requirements.
- Translate requirements into business blueprints, process flows, functional designs, and configuration specifications.
- Advise clients on SAP CX capabilities, digital transformation opportunities, and implementation roadmaps.
- Configure sales processes, including leads, opportunities, pipeline management, quotations, and forecasting.
- Configure service processes, including case management, agent experiences, queues, escalations, SLAs, and channel routing.
- Set up sales and service organizational structures, roles, access controls, and user assignments.
- Support integrations, data migration, and end-to-end solution design, including SAP C4C-to-Sales and Service Cloud V2 transitions.
- Partner with development teams to design, build, and test required extensions and integration objects.
- Plan and execute prototyping and testing, coordinate training, and prepare operational support documentation.
- Apply working knowledge of SAP Field Service Management and SAP CPQ to support end-to-end CX requirements.
Benefits
- Broad range of employee benefits (specific benefits are not listed).
- May be eligible to participate in a discretionary annual incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
