SAP Sales and Service Cloud Functional Consultant
About The Position
Deloitte’s Customer team helps organizations build stronger customer relationships through customer and commercial strategy, advanced analytics, Generative AI, digital products, marketing, commerce, sales, service, and technology-enabled solutions. The team brings together strategists, data scientists, operators, creatives, designers, engineers, and architects to address customer, partner, constituent, and workforce challenges. As a Functional Consultant at Deloitte Digital, you will design, develop, and re-engineer complex application components and integrate software packages. You will apply consulting skills, business knowledge, and technical expertise to integrate packaged technology into client environments and support business outcomes. The role focuses on SAP Sales and Service Cloud implementations and transformations, including discovery, solution design, configuration, integration, testing, training coordination, and operational support. You may travel up to 50% on average, depending on your work and clients.
Requirements
- At least 3 years of experience in SAP CX implementations for Sales and Service transformations using SAP Sales and Service Cloud V1/V2 and SAP BTP Build.
- At least 3 years of experience in SAP Sales Cloud and Service Cloud functional and technical configuration and setup, including CTI integration.
- At least 3 years of experience with Lead to Cash and Customer Service to Field Service processes.
- Some experience with SAP FSM and SAP CPQ Cloud solutions.
- Ability to travel up to 50% on average, depending on the work, clients, and industries or sectors served.
Nice To Haves
- Experience in SAP Field Service Management (FSM) Cloud.
- Experience in SAP CPQ 2.0.
- Experience in SAP OTC – Sales and Distribution.
Responsibilities
- Facilitate discovery and exploratory workshops to understand current processes, pain points, and business requirements.
- Translate requirements into business blueprints, process flows, functional designs, and configuration specifications.
- Advise clients on SAP CX capabilities, digital transformation opportunities, and implementation roadmaps.
- Configure sales processes, including leads, opportunities, pipeline management, quotations, and forecasting.
- Configure service processes, including case management, agent experiences, queues, escalations, SLAs, and channel routing.
- Set up sales and service organizational structures, roles, access controls, and user assignments.
- Support integrations, data migration, and end-to-end solution design, including SAP C4C-to-Sales and Service Cloud V2 transitions.
- Partner with development teams to design, build, and test required extensions and integration objects.
- Plan and execute prototyping and testing, coordinate training, and prepare operational support documentation.
- Apply working knowledge of SAP Field Service Management and SAP CPQ to support end-to-end CX requirements.
Benefits
- Broad range of employee benefits.
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
