SAP Manager

Brueckner Group USA Inc•Dover, NH

23h

About The Position

Brueckner Group USA, Inc. is part of the Brückner Group, which has over 2,900 employees and builds machinery and production lines for the plastics processing and packaging industry. Based at the company’s headquarters in Dover, New Hampshire, this position owns and develops Brueckner Group USA’s SAP landscape and coordinates between the North American business and the central SAP team in Germany. The role supports process improvement and digitalization across departments, SAP operations and user support, and preparation for a future merger with another legal entity. It also maintains SAP data quality, compliance and documentation, and coordinates testing, change management, training and onboarding.

Requirements

At least 5 years of experience with SAP ERP, ideally in finance, logistics, or sales processes.
Experience with S/4HANA implementations or migrations.
Experience with ticketing and service management tools and structured SAP support processes.
Experience training SAP end users and key users and creating clear training materials and documentation.
Team-oriented and service- and customer-oriented.
Strong problem-solving and communication skills.
Occasional overseas travel is required.

Nice To Haves

Experience with SAP integration projects such as mergers, company consolidations, or reorganizations, including master data, data migration, and organizational structures.

Responsibilities

Own, manage, and further develop Brueckner Group USA’s SAP landscape.
Coordinate SAP matters between the North American business and the central SAP team in Germany.
Drive process improvement and digitalization with departments across SAP and SAP-connected applications.
Plan and support SAP aspects of a future merger with another legal entity, including master data and finance data migration, organizational structure, system and process harmonization, and workflow and authorization concepts.
Ensure SAP data quality, compliance, and documentation, and coordinate testing and change management for SAP changes.
Provide onsite and remote SAP user support in coordination with Group IT and the central SAP team.
Receive, analyze, prioritize, and resolve SAP support tickets, including incidents, service requests, and change requests, within agreed response times; escalate issues to the central SAP team or external partners when required.
Plan and deliver SAP training and onboarding for end users and key users.
Create and maintain training materials, process documentation, and work instructions.