SAP iXp Intern - Application Lifecycle Management, Technical Support
About The Position
The SAP Internship Experience Program (iXp) is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact. The role requires strong technical expertise, problem-solving skills, and customer-centric communication to ensure the success of SAP Cloud implementations and operations. The successful candidate will be responsible for ensuring the smooth operation and optimization of the SAP Cloud solution.
Requirements
- Strong technical expertise of the SAP Cloud ALM product.
- Problem solving skills to assist in supporting SAP customers.
- Customer Centric Communication Skills
- Reside in Greater Toronto Area (GTA) and expected to be in the office a minimum of 3 days per week.
- Ability to work full-time for a minimum of one year with SAP Support with the possibility to extend the internship to two years.
- Currently enrolled or a recent graduate (6 months post-graduate) in a technology or computer science related undergraduate or graduate degree program.
- Technical experience with computer hardware, various operating systems and cloud infrastructure.
- Excellent command of English in written and verbal form.
- Excellent problem-solving skills.
- Previous experience in customer service is absolutely required (both volunteer and employment settings are considered).
- Prepared to work collaboratively with colleagues in a global support team environment.
- Self-disciplined to work independently and achieve set goals.
- Ability to stay curious by being self-motivated to learn independently.
- Actively reflects on constructive feedback and continuously works on self-improvement.
Nice To Haves
- Previous experience in technical support environment is an asset.
Responsibilities
- Diagnosing and resolving technical issues related to SAP Cloud ALM, including system errors, performance concerns, and configuration challenges.
- Providing guidance and support to customers during implementation, integration, and ongoing operations of SAP Cloud ALM.
- Overseeing system health, monitoring performance, and ensuring the solution runs efficiently.
- Identifying potential issues and implementing preventive measures to minimize disruptions.
- Working closely with cross-functional teams, including development and consulting, to address complex customer needs.
- Educating customers on best practices, features, and functionalities of SAP Cloud ALM.
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- Limited benefits for employees hired into hourly or like roles subject to applicable plan/policy terms.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
