Deloitte SAP CRM

DXC Technology

2d•Hybrid

About The Position

Your Next Big Career Move Starts at DXC Technology We’re Hiring: SAP CRM Consultant Location: Hybrid - DXC Manila IPC McKinley Hill, Taguig City Employment Type: Full Time At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a SAP CRM Consultant who is motivated, skilled, and eager to contribute to meaningful projects.

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 3-5 years of relevant work experience in industry.
Proven experience in SAP CRM
A continuous learner that stays abreast with industry knowledge and technology
3-5 years of experience in SAP CRM support/AMS projects.
Strong knowledge of SAP CRM modules such as Sales, Service, etc.
Experience in CRM Web UI configuration and troubleshooting.
Understanding of middleware concepts (BDoc monitoring, queues, replication issues).
Basic debugging knowledge (ABAP) preferred.
Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow).
Strong analytical, problem-solving, and communication skills.
Ability to work in rotational shifts/on-call support environments.

Nice To Haves

Basic debugging knowledge (ABAP) preferred.

Responsibilities

Provide L2 production support for SAP CRM incidents, service requests, and problem tickets.
Analyze, troubleshoot, and resolve issues within agreed SLAs.
Perform root cause analysis and implement permanent fixes.
Support enhancements, minor developments, and change requests.
Work closely with business users to gather requirements and provide functional solutions.
Coordinate with cross-functional teams (e.g., SD, MM, FI, ABAP) for integrated process issues.
Monitor interfaces, middleware (e.g., CRM–ECC integration), and data consistency.
Support system upgrades, patches, and regression testing activities.
Maintain documentation, knowledge articles, and support procedures.