CRM Administrator

Compassus • Brentwood, TN

5d

About The Position

The Customer Relationship Management Administrator is the primary owner of the company’s Customer Relationship Management platform and integrated business intelligence tools. This role is responsible for the end-to-end administration, maintenance, and optimization of the CRM to drive field sales productivity and executive decision-making. By maintaining high standards for data hygiene and integrating EMR systems with Power BI, the Administrator ensures the organization has a "single source of truth" for performance reporting and territory management.

Requirements

• 2–4 years of CRM administration (Salesforce or equivalent) in a healthcare or commercial environment.
• CRM Administrator Certification (e.g., Salesforce Certified Admin).
• Expert-level knowledge of user roles, sharing rules, and profiles; proficiency in data management tools.
• Proven ability to simplify technical concepts for non-technical field stakeholders and leadership.

Nice To Haves

• Advanced experience with Power BI or similar data visualization platforms.
• Familiarity with EMR systems, healthcare life sciences, or medical device data.
• Expertise in territory management and complex workflow automation.

Responsibilities

• Manage the full user lifecycle, including account creation, role hierarchies, and complex permission sets.
• Design and implement custom objects and fields to track growth-critical KPIs; maintain and update territory models to ensure alignment with organizational structures.
• Ensure seamless data flow and hygiene between the CRM and EMR systems, specifically focusing on physician and practice alignment.
• Partner with leadership to build actionable Power BI dashboards and CRM reports that translate raw data into sales insights.
• Act as the primary technical point of contact for field teams; troubleshoot workflow automation and resolve complex system bottlenecks.
• Develop and execute audit processes for user licenses and data integrity to ensure cost optimization and reporting accuracy.

Benefits

• Competitive pay
• Flexible time off
• Tuition reimbursement
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed