Global CRM Administrator

Heraeus Group•Saint Paul, MN

7h•Hybrid

About The Position

Global CRM Administrator Permanent About Heraeus Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead. About Heraeus Medevio Together we improve lives. At Heraeus Medevio, we bring lifesaving and life-changing medical devices to market through partnerships with medical device manufacturing companies. Backed by Heraeus Group, we are committed to the growth of our teams and organization by providing an open space for open minds. To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today. Position Summary Reporting to the Senior Director of Sales Operations, the Global CRM Administrator manages and enhances Heraeus Medevio’s CRM system (Salesforce.com including selected add-on software). This includes monitoring and automating CRM functionality, providing user training, ensuring data integrity, and supporting CRM-based reporting. The Global CRM Administrator also serves as a member in sales-driven enhancement projects and as a backup key-user for other sales tools at Heraeus Medevio. This is a hybrid position that can be based out of either the Fridley or White Bear Lake, MN locations, and may require the ability to move between both sites as needed.

Requirements

Bachelor degree in Business Analytics, Finance, Economics or related field required.
Minimum 2 years of relevant experience required with a strong preference for experience using and customizing CRM systems (preferably Salesforce).
Experience with general business systems and excellent Microsoft Excel skills to conduct ad hoc analyses.
Ability to distill complex data and information into clear insights for Senior Leadership.
Highly detail-oriented, process-minded and focused on problem solving.
Must be willing and able to travel as needed; travel will be minimal but may include international travel.

Responsibilities

Responsible for the technical management of configuration, functionality, and end-user support of the Salesforce.com platform. This involves working with corporate IT as well as with Salesforce consultants as needed to trouble shoot and to implement solutions
Responsible for configuring and maintaining custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. Also responsible for managing and supporting the integration of applications connected to Salesforce.com, e.g. Azure Single Sign On, Conga Composer, Conga Grid, Outlook
Maintains user roles and profiles, security settings, access settings, etc., and managing organization wide defaults (User Profiles, Role Hierarchy, Sharing Rules and Security)
This includes ensuring corporate IT requirements regarding a GBU-managed application are met
Supports the usage and the enhancement of the CRM system, e.g. by providing training, ensuring data hygiene, optimizing and customizing workflows and reporting related to the main use cases (leads, account master data and contacts, pipeline management, quoting, customer surveys)
Responsible for creating training materials and conducting trainings / coaching sessions
Also responsible for engagement with stakeholders to analyze requirements, propose solutions that leverage CRM functionality, and leading projects to implement those
Leads or participates in projects for enhancements related to sales process improvements, data architecture, analytical tools, system upgrades and user experience initiatives
Also serves as a backup key-user for other sales tools at Heraeus Medevio (e.g. Anaplan)
Other duties may be assigned as required.