CRM Administrator

Inspira Education • New York City, NY

3d • Onsite

About The Position

Inspira Education Group is one of the fastest-growing edtech startups in the US, aiming to democratize access to high-quality coaching. As the world’s leading network of top admissions coaches, they are disrupting application processes with innovative products and services. Backed by prominent venture capital firms, Inspira is seeking a CRM Administrator to join their expanding CRM operations team. This role is crucial for scaling and strengthening systems and processes, partnering closely with CRM leadership and collaborating with marketing, sales, and student success teams to drive global growth. The administrator will support and enhance CRM operations by improving workflows, refining processes, and ensuring systems evolve with the business. This hands-on role involves working with HubSpot to enable DTC sales motions, reporting, and day-to-day execution. The ideal candidate will translate business needs into scalable CRM solutions in a fast-paced, collaborative environment, playing a key role in scaling Inspira’s revenue funnel through process improvements, enabling teams with tools and data, and contributing to business insights. A detail-oriented, proactive individual with a strong bias toward action, problem-solving, and continuous improvement is sought. This position requires a 5-day a week in-office presence in Gramercy.

Requirements

• 4+ years of experience in Business, Sales, Success Operations, or a similar role
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
• Bachelor’s degree required, Masters degree preferred
• Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
• Strong knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
• Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
• Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
• Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
• Commitment to drive actionable outcomes and results
• Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business.
• Flexible team player with a proactive approach
• High energy, humility, and the capacity to work effectively with diverse personalities
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

Nice To Haves

• Masters degree preferred

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes
• Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
• Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
• Assist the team in finding simple and scalable process solutions for day-to-day challenges
• Ensure data accuracy in HubSpot CRM
• Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
• Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
• Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
• Write and maintain documentation for operation processes
• Prepare ad hoc analyses and participate in special projects as needed
• Create and maintain reports and dashboards that facilitate quick decision-making at scale
• Drive process improvement, adoption, and effectiveness at all levels of the sales process

Benefits

• 100% coverage of health, vision, and dental benefits
• Flexible Paid-time Off
• Learning and Development Budget
• Retirement Savings Plans - 401k with matching
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level