Samples Coordinator, Architectural Specialties

Armstrong World Industries•Lancaster, PA

5h•$46,000 - $53,000•Onsite

About The Position

What does it mean to work at Armstrong? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive: A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more. Personal development to grow your career with us based on your strengths and interests. A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. Reporting to the Project Coordinator Supervisor, this position is responsible for supporting the sales, customer service, and project management groups by providing custom samples and literature of current Architectural Specialties products requested by customers. The ideal candidate will provide accurate and timely customer support to internal and external stakeholders by creating sample requests, ensuring each sample meets quality standards, keeping the samples room organized, ordering needed materials, and maintaining inventory levels to fulfill customer requests on a timely basis. What’s in it for you: Join a collaborative, customer-focused team within a well-established organization Be part of a small, close‑knit team where collaboration, trust, and shared success matter Enjoy the balance of working independently in an office setting while having the support of an experienced and engaged team Serve as the central point for incoming sample requests, giving you ownership, visibility, and impact in your role Gain exposure to cross‑functional partners and processes that support career growth and opportunities to move up within the organization Work in a campus-style environment that offers amenities and a strong sense of community

Requirements

Superior verbal and written communication/customer service skills
A commitment to consistently exceed the customer's expectations
The ability to learn, understand, and transfer knowledge relative to entire AS product line
Excellent listening skills and problem-solving skills relative to customer inquiries
The ability to prioritize your workload and perform multiple tasks at once is key
The ability to maintain a positive attitude and work effectively within a team environment
The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement
Ability to adjust schedule to meet business needs
High school diploma or equivalent
Strong customer service skills
Strong math skills
Proficiency in operating a PC with basic knowledge of Microsoft Excel, and Word
Flexibility to adjust schedule as business needs require
Ability to perform the physical aspects of the role, including shipping activities, opening boxes, handling samples, lifting and moving boxes, and remaining active throughout the workday

Nice To Haves

Experience with SAP

Responsibilities

Clarifying and understanding premium and custom sample requirements
Creating orders with plants and suppliers
Organizing and tracking samples
Communicating status and issues to customer, premium order specialist, project coordinator and project manager
Communicating daily with both external and internal customers to create positive customer experience and to resolve any service issues
Process internal orders for Marketing, Engineering or miscellaneous requests.
Facilitating communication between customer, CSM’s, Account Manager, and other team members
Using knowledge of Architectural Specialties Products and supplier capabilities to ensure samples orders are fulfilled either as requested or that alternatives are presented
Receiving and accurately entering orders into the on-line customer order entry system (SAP) and processing them through shipment
Verifying the customer's job name and delivery information is accurate
Building collaborative working relationships with suppliers and customers
Compiling data and preparing monthly reports and metrics
Providing backup coverage and support to AS Premium Order Specialist as needed
Using key software including SAP, Microsoft Office (Excel, Word), and Salesforce