Architectural Specialties Process Improvement & Quality Manager

Armstrong World Industries•Lancaster, PA

1d•Hybrid

About The Position

Reporting to the Director of AS Operations Excellence, the AS Process Improvement and Quality Manager will provide process improvement expertise and quality leadership across a diverse network of AS manufacturing facilities. This role is responsible for driving operational excellence through continuous improvement initiatives, quality system development, and productivity enhancement efforts that support the Total Customer Experience.

Requirements

Strong expertise in Lean manufacturing, Six Sigma, DFSS, and continuous improvement methodologies
Demonstrated ability to lead culture change initiatives and drive measurable business results
Strong project management and organizational skills with the ability to lead multiple initiatives simultaneously
Excellent facilitation, communication, and presentation skills across all organizational levels
Ability to influence cross-functional teams and drive accountability without direct authority
Strong analytical and problem-solving skills with a data-driven mindset
Experience developing and implementing quality systems that improve operational performance and customer satisfaction
Hands-on leadership style with the ability to work effectively in both office and manufacturing environments
Strong collaboration skills with the ability to build relationships across operations, engineering, maintenance, quality, and leadership teams
Commitment to continuous learning and advancement of Lean and operational excellence methodologies
Bachelor’s degree in: Engineering, Operations Management, Or related field required
Equivalent combination of education and experience may be considered
5–10 years of manufacturing, engineering, maintenance, or plant leadership experience required for Grade 11/12
10+ years of similar experience required for Grade 13
Significant experience working within a Lean manufacturing culture
Demonstrated experience driving operational and cultural transformation initiatives
Strong knowledge of: Lean manufacturing, Six Sigma, DFSS, Quality systems, Continuous improvement methodologies
Proven project management experience in manufacturing or operational environments
Excellent writing, presentation, facilitation, and data organization skills

Nice To Haves

Expertise implementing Lean manufacturing systems in multi-site manufacturing environments
Advanced knowledge of Quality Management Systems (QMS) and quality process optimization
Experience integrating maintenance and reliability methodologies into operational improvement strategies
Experience leading cross-functional operational excellence or transformation initiatives
Strong background supporting SAP implementation or enterprise system integration projects
Proven success developing plant-level metrics, dashboards, and productivity tracking systems
Experience mentoring leaders and developing continuous improvement capabilities within manufacturing teams
Demonstrated ability to standardize best practices across multiple facilities or business units
Strong understanding of manufacturing operations, process control, and product quality systems
Experience leading policy deployment, root cause analysis, and corrective action initiatives

Responsibilities

Lead and develop continuous improvement roadmaps, methodologies, and manufacturing systems across the organization
Partner with business leaders and plant teams to identify, prioritize, and execute improvement opportunities
Lead Lean, Six Sigma, DFSS, and other process improvement initiatives ranging from single-department projects to complex cross-functional programs
Drive productivity improvements through development of metrics, dashboards, and hands-on operational support
Integrate maintenance and reliability methodologies throughout the organization
Support SAP implementation efforts across Architectural Specialties businesses
Mentor plant leaders and help build a sustainable continuous improvement and Lean culture
Lead policy deployment deep dives to identify root causes and implement sustainable corrective actions
Share best practices, lessons learned, and improvement successes across the AS network
Ensure proactive improvement initiatives are incorporated into strategic business plans
Develop and strengthen quality systems that improve product quality and customer satisfaction
Implement and maintain Quality Management Systems (QMS) across assigned plant locations
Develop executive and plant-level quality metrics to monitor operational performance
Support and oversee plant audits, vendor audits, and quality process evaluations
Ensure robust quality processes including: document control measuring system control containment processes change management product control systems
Support product introduction and development processes to ensure quality standards are met
Lead and manage Quality Improvement Plans across targeted operational areas
Collaborate with enterprise quality leadership to ensure consistency and alignment across all company locations
Train and coach stakeholders on Lean, Six Sigma, and continuous improvement methodologies
Develop and deliver presentations and project updates to all levels of leadership
Track project metrics, business impact, and financial benefits of improvement initiatives
Influence cross-functional teams and drive organizational change without direct authority
Travel to manufacturing facilities to support implementation efforts and operational improvements

Benefits

Relocation offered: No
Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions.
With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.
At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.
For more than 160 years, we have built our business on trust and integrity.
We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play.
We hope you join us.
Engaging a diverse, purpose-driven workforce
Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet
Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play
Being a catalyst for change with all of our stakeholders
Making a positive difference in the environments and communities we impact
Armstrong is committed to engaging a diverse, purpose-driven workforce.
As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information.
Requests for accommodation will be evaluated on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Come and build your future with us and apply today!