Sample Manager

VICI•Los Angeles, CA

2d•Onsite

About The Position

The Sample Manager owns and manages the overall sample workflow, including supervising the Sample & Studio Assistant. The role ensures samples for all collections are tracked, prepared, and logged from photo shoots through marketing collaborations. It oversees daily sample coordination and vendor correspondence, ensuring products arrive on time and resolving workflow issues. As a cross-functional link between the Photo Studio, Marketing, and Merchandising teams, the Sample Manager coordinates sample needs and communication across departments. This is a full-time, in-office role based in Downtown Los Angeles, with no remote work. Standard hours are Monday through Friday, either 8 a.m.–5 p.m. or 9 a.m.–6 p.m. Occasional local travel and potential travel outside Southern California for shoots are required. The role requires the ability to lift up to 50 pounds.

Requirements

At least 2 years of experience in a similar role.
Expertise in Microsoft Excel and Google Sheets.
Experience with Shopify and NetSuite.
Strong organizational skills and attention to detail, including the ability to manage multiple documents and projects and streamline processes.
Ability to enforce sample deadlines aligned with photo shoot and cross-functional schedules.
Strong communication skills to build partnerships and prevent production delays and tracking errors.
Ability to manage, mentor, and inspire sample team members, with strong cross-departmental collaboration.
Ability to lift up to 50 pounds.
Availability for standard Monday–Friday work hours of either 8 a.m.–5 p.m. or 9 a.m.–6 p.m., and occasional travel locally and potentially outside Southern California for shoots.
Ability to work full-time in the Downtown Los Angeles office; remote work is not available.

Responsibilities

Own the procurement, preparation, and flow of merchandise samples from pre-production through post-production.
Lead vendor communication for TOPs and coordinate sample collection and delivery across vendors so samples arrive in the studio on time.
Lead internal sample communications across the Studio, Marketing, and Merchandising teams.
Manage the Sample & Studio Assistant, who supports sample-related work.
Track shipments, alert stakeholders to delays, and troubleshoot shipment problems, including those affecting the photo shoot calendar.
Oversee sample tracking across vendors, shoots, and content creators, and ensure sample milestones are met on time.
Coordinate cross-team communication about missing products, shipment delays, incorrect fit or color, and reshoots.
Ensure product descriptions, colors, and fit are accurate to CADs and vendor photos, and flag issues.
Own and maintain the studio shot list and update related cross-functional documents as needed.
Confirm all styles on the shot list are available in the studio, prepared, and ready before each shoot.
Identify and implement process improvements and efficiencies in the sample workflow.