Salon Customer Experience Specialist - Plaza Del Caribe

Penney OpCo LLC • Ponce, PR

2d

About The Position

The Customer Sales and Experience Specialist is the salon’s first and last impression and is responsible for creating a welcoming, professional experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports salon staff and resolves client concerns while recommending and selling retail products suited to guests’ hair-care needs. Through customer service, product knowledge, and sales, the role builds client trust, contributes to salon revenue, and reinforces the salon’s commitment to expert care beyond the chair.

Requirements

• Passion for salon products and services, with an understanding of their benefits to clients.
• Ability to solve problems and make sound decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and encourage strong performance in oneself and others.
• Ability to provide excellent customer service, cooperate, build positive and respectful relationships, and take accountability for actions and outcomes.
• Proactively seek ways to improve the customer experience and act with confidence, energy, and urgency.

Responsibilities

• Recommend retail products based on guests’ needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests on product benefits and use to support their at-home care routines.
• Partner with stylists to reinforce product recommendations at checkout.
• Support in-salon promotions, product launches, and limited-time offers.
• Use FindMore when appropriate to recommend products aligned with guest needs and stylist consultations.
• Encourage guest rebooking and promote JCPenney Rewards and credit card acquisition and use.
• Greet guests warmly and professionally and provide a personalized experience from check-in through check-out.
• Listen actively, address guest questions, confirm appointments, and help ensure guests are satisfied and eager to return.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards.
• Participate in ongoing skills development, training, skills practice, team meetings, and events that drive traffic, engagement, and bookings.
• Maintain smooth front desk operations, including scheduling, guest check-in and checkout, and payment processing.
• Maintain cleanliness and organization at the front desk and in the salon retail area.
• Handle phone and in-person inquiries efficiently and professionally.
• Track inventory, restock retail shelves, and alert leadership to low stock.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Eligible associates may receive medical, dental, and vision benefits.
• Term life insurance.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed