Salon Customer Experience Specialist - East Hills S/C

Penney OpCo LLC • St. Joseph, MO

10d

About The Position

The Salon Customer Experience Specialist is the first and last impression of the salon, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. It also supports the salon team and resolves client concerns while recommending and selling retail products that match guests’ needs and hair routines. By combining customer service, product knowledge, and sales focus, the specialist helps build client trust, increase revenue, and reinforce the salon’s commitment to expert care beyond the chair.

The position includes greeting and assisting guests throughout their visit, scheduling and processing appointments and payments, promoting rebooking and JCPenney Rewards and Credit Card use, and helping maintain a clean, organized salon and retail area. The specialist also supports retail promotions, inventory, training, events, and adherence to salon policies and procedures.

The listed pay range is USD $15.00–$18.75 per hour. If eligible, benefits include medical, dental, and vision coverage; term life insurance; paid vacation and holidays; a 401(k) with Company match; and an associate discount on JCPenney merchandise. Eligible associates may receive eight paid holidays during the calendar year, and store hourly associates scheduled to work on a designated holiday receive additional compensation.

Requirements

• Passion for salon products and services, and an understanding of the benefits they provide to clients.
• Ability to solve problems and make decisions that support sales, profit, and customer service; execute work efficiently and effectively; and encourage strong performance.
• Ability to provide great customer service, cooperate, build positive and respectful relationships, and take accountability for actions and outcomes.
• Ability to proactively improve the customer experience, act with confidence and urgency, and make sound choices.

Responsibilities

• Recommend retail products based on guests’ needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to salon sales targets and productivity expectations.
• Educate guests on product benefits and usage to support at-home care routines.
• Partner with stylists to reinforce product recommendations at checkout.
• Support in-salon promotions, product launches, limited-time offers, and retail goals; use FindMore when appropriate.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests warmly and professionally, listen actively, and provide personalized service throughout their visit.
• Confirm appointments, answer questions, and handle phone and in-person inquiries professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards.
• Participate in company- or vendor-provided training, skill practice, team meetings, and ongoing development.
• Promote and support events that drive traffic, client engagement, and service bookings.
• Maintain smooth front desk operations, including scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization in the front desk and salon retail areas.
• Track product levels, restock retail shelves, and alert leadership to low stock.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical insurance (if eligible)
• Dental insurance (if eligible)
• Vision insurance (if eligible)
• Term life insurance (if eligible)
• Paid vacation (if eligible)
• Paid holidays (if eligible)
• 401(k) with Company match (if eligible)
• Associate discount on JCPenney merchandise

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed