Salon Coordinator - Part Time - SouthPark Mall

Belk • Charlotte, NC

5d • Onsite

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the salon’s front desk and reports to the Salon Manager. This is a nonexempt, part-time position. The role focuses on creating a welcoming guest experience while supporting sales, appointment scheduling, reception, salon presentation, and front-desk operations. The coordinator recommends retail products and additional services, handles client concerns professionally, processes transactions, and helps keep the reception area organized and compliant with State Board Regulations.

Requirements

• GED or high school diploma.
• Proficiency with computer-based business software.
• Ability to handle money, count, and make change.
• Ability to use a computer keyboard, standard telephone, and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for shifts of up to eight hours.
• Ability to lift up to 25 pounds.

Nice To Haves

• Customer service or cosmetics industry experience preferred.

Responsibilities

• Suggest retail products, larger quantities, promotions, and additional services to clients.
• Cross-sell services to other areas of the salon.
• Respond professionally to customer service issues and promptly address complaints.
• Communicate effectively during difficult or corrective service situations.
• Resolve booking mistakes and coordinate corrective work.
• Handle refunds and re-dos in a professional and friendly manner.
• Continue personal education on products, services, and current industry issues.
• Promote the business outside the salon.
• Adjust the schedule to meet client needs.
• Acknowledge clients within sixty seconds of entering the salon.
• Answer telephone calls within three rings, state name and salon location, and listen for a reply before placing callers on hold.
• Schedule, cancel, and reschedule client appointments efficiently.
• Handle point-of-sale transactions promptly and efficiently.
• Emphasize pre-booking during client check-out.
• Ensure the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Organize time and resources effectively to meet sales goals.
• Communicate issues and needs to Salon Management.
• Meet salon attendance and punctuality guidelines.
• Maintain a professional appearance and comply with the salon dress code.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED