Salon Coordinator - Part Time

Belk • Pensacola, FL

3d

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the salon front desk. The role reports to the Salon Manager and is nonexempt. The position focuses on providing excellent guest service, supporting retail and service sales, managing reception and appointment scheduling, and maintaining a professional, organized salon environment. The coordinator should be able to make guests feel welcome while communicating effectively and multitasking.

Requirements

• GED or high school diploma.
• Proficiency with computer-based business software.
• Ability to handle money, count, and make change.
• Ability to use a computer keyboard, standard telephone, and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for shifts of up to eight hours.
• Ability to lift up to 25 pounds.

Nice To Haves

• Customer service or cosmetics-industry experience is preferred.

Responsibilities

• Suggest retail products to clients and promote larger quantities, promotions, and additional services.
• Cross-sell services across different areas of the salon.
• Respond professionally to customer service issues and promptly address complaints.
• Communicate effectively during difficult or corrective service situations.
• Resolve booking mistakes and corrective-work concerns; handle refunds and re-dos professionally and in a friendly manner.
• Continue personal education on products, services, and current industry issues.
• Promote the business outside the salon.
• Adjust the schedule to meet client needs.
• Acknowledge clients within sixty seconds of entering the salon.
• Answer telephone calls within three rings, state name and salon location, and listen for a reply before placing a caller on hold.
• Schedule, cancel, and reschedule client appointments efficiently.
• Process point-of-sale transactions promptly and efficiently.
• Emphasize pre-booking during client checkout.
• Ensure the reception area and salon meet or exceed State Board regulations.
• Keep the reception area clean and organized.
• Organize time and resources effectively to meet sales goals.
• Communicate issues and needs to Salon Management.
• Meet salon attendance and punctuality guidelines.
• Maintain a professional appearance and comply with the salon dress code.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED