Salon Coordinator - Part Time

Belk•Asheville, NC

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the salon’s front desk. The role focuses on providing welcoming customer service, supporting sales, managing appointments and transactions, and maintaining the reception area and salon presentation. The position reports to the Salon Manager and is nonexempt. It is part-time.

Requirements

GED or high school diploma.
Proficiency with computer-based business software.
Ability to handle money, count, and make change.
Ability to use a computer keyboard, standard telephone, and related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for shifts of up to eight hours.
Ability to lift up to 25 pounds.

Nice To Haves

Customer service or cosmetics industry experience is preferred.

Responsibilities

Suggest retail products, larger quantities, promotions, and additional services to clients.
Cross-sell services across other areas of the salon.
Respond professionally to customer service issues and promptly address complaints.
Communicate effectively during difficult customer interactions or corrective service situations.
Resolve booking mistakes and coordinate corrective work.
Handle refunds and re-dos professionally and in a friendly manner.
Continue personal education on products, services, and current industry issues.
Promote the business outside the salon.
Adjust schedules to meet client needs.
Acknowledge clients within sixty seconds of entering the salon.
Answer telephone calls within three rings, state name and salon location, and listen for a reply before placing a caller on hold.
Schedule, cancel, and reschedule client appointments efficiently.
Process point-of-sale transactions promptly and efficiently.
Emphasize pre-booking during client checkout.
Ensure the reception area and salon meet or exceed State Board Regulations.
Maintain a clean and organized reception area.
Organize time and resources effectively to meet sales goals.
Communicate issues and needs to Salon Management.
Meet salon attendance and punctuality guidelines.
Maintain a professional appearance and comply with the salon dress code.