Salon Coordinator - Part Time

Belk•Durham, NC

About The Position

The Salon Retail Coordinator is responsible for the operation and functional management of the salon front desk and reports to the Salon Manager. This is a nonexempt, part-time position. The role focuses on providing friendly client service, supporting retail and service sales, coordinating appointments and transactions, and maintaining the presentation and organization of the reception area and salon.

Requirements

High school diploma or GED.
Proficiency with computer-based business software.
Ability to handle money, count, and make change.
Ability to use a computer keyboard, standard telephone, and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for shifts of up to eight hours.
Ability to lift up to 25 pounds.

Nice To Haves

Customer service or cosmetics industry experience preferred.

Responsibilities

Suggest retail products, larger quantities, promotions, and additional services to clients.
Cross-sell services across other areas of the salon.
Respond professionally to client service issues and address complaints promptly.
Communicate effectively in difficult or corrective service situations.
Resolve booking mistakes and corrective work; handle refunds and redo services professionally and in a friendly manner.
Continue personal education on products, services, and current industry issues.
Promote the business outside the salon.
Adjust schedules to meet client needs.
Acknowledge clients within sixty seconds of entering the salon.
Answer telephone calls within three rings, state name and salon location, and listen for a reply before placing a caller on hold.
Schedule, cancel, and reschedule client appointments efficiently.
Process point-of-sale transactions promptly and efficiently.
Emphasize pre-booking during client checkout.
Ensure the reception area and salon meet or exceed State Board regulations.
Maintain a clean and organized reception area.
Organize time and resources effectively to meet sales goals.
Communicate issues and needs to salon management.
Meet salon attendance and tardiness guidelines.
Maintain a professional appearance and comply with the salon dress code.