Salesforce Technical Architect (Agentforce) - Remote Canada Position
NTT DATA Services•Toronto, ON
•Remote
About The Position
We are seeking an experienced Salesforce Agentforce Architect to lead the design and implementation of AI-powered customer engagement solutions using Salesforce’s Agentforce platform. This role requires a strong blend of technical architecture expertise, business consulting, and client-facing discovery skills. The ideal candidate will work closely with customers during the discovery and envisioning phases, identifying high-value use cases and translating them into scalable, secure, and efficient Agentforce solutions.
Requirements
- 8+ years of experience in Salesforce architecture and solution design
- 8+ years experience with customer-facing roles, including discovery and requirements gathering
- 8+ years experience in Salesforce Service Cloud and platform architecture
- 5+ years of expereince in AI/automation solutions (Agentforce, Einstein AI, or similar)
- Integration patterns (REST/SOAP APIs, middleware)
- Ability to translate business problems into technical solutions
- Excellent communication and stakeholder management skills
Nice To Haves
- Customer discovery & consulting
- Solution architecture & systems thinking
- AI/Agent-based solution design
- Stakeholder management
- Strong documentation and presentation skills
Responsibilities
- Lead workshops, interviews, and discovery sessions with business and technical stakeholders
- Elicit, analyze, and document business requirements and customer interaction use cases
- Identify opportunities to leverage Agentforce (AI agents, automation, and conversational AI) to improve customer experience and operational efficiency
- Translate business needs into clear solution architectures and implementation roadmaps
- Act as a trusted advisor to clients, guiding them on best practices and platform capabilities
- Design end-to-end Agentforce solutions, including AI agents, workflows, integrations, and data models
- Define architecture for scalable, secure, and high-performing implementations
- Map use cases to Salesforce capabilities such as Service Cloud, Data Cloud, Einstein AI, and Agentforce
- Create solution blueprints, architecture diagrams, and technical specifications
- Ensure alignment with enterprise architecture and governance standards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
