Product Owner - Remote Canada Position

NTT DATA Services•Toronto, ON

3d•Remote

About The Position

We are looking for a Salesforce Agentforce Business Analyst / Product Owner to drive the definition, prioritization, and delivery of AI-powered customer engagement solutions on the Salesforce platform. This role sits at the intersection of business stakeholders, customers, and delivery teams, with a strong focus on discovery, use case articulation, and product ownership. The ideal candidate will partner closely with clients to identify, refine, and prioritize Agentforce use cases, ensuring solutions deliver measurable business value while aligning with customer experience goals.

Requirements

Salesforce platform knowledge
Experience with AI-powered customer engagement solutions
Experience in discovery workshops, stakeholder interviews, and journey mapping
Ability to capture and document business requirements, pain points, and customer interaction scenarios
Experience identifying and defining AI-driven use cases
Ability to translate business needs into well-defined user stories, epics, and acceptance criteria
Experience as a Product Owner
Experience managing product backlogs
Experience prioritizing features and use cases based on business value, ROI, and feasibility
Experience maintaining a backlog with refined user stories and success criteria
Experience driving sprint planning, backlog grooming, and review sessions
Experience serving as a liaison between business stakeholders, customers, and technical teams
Ability to communicate product vision, roadmap, and progress effectively
Experience managing stakeholder expectations and feedback loops
Ability to facilitate decision-making and resolve ambiguities

Responsibilities

Lead and support discovery workshops, stakeholder interviews, and journey mapping sessions
Capture and document business requirements, pain points, and customer interaction scenarios
Identify and define AI-driven use cases (e.g., virtual agents, automated case handling, knowledge assistance)
Translate business needs into well-defined user stories, epics, and acceptance criteria
Collaborate with architects to ensure use cases are technically feasible and aligned with platform capabilities
Act as the Product Owner for Agentforce initiatives, owning the product backlog
Prioritize features and use cases based on business value, ROI, and feasibility
Maintain a clear and actionable backlog with refined user stories and success criteria
Drive sprint planning, backlog grooming, and review sessions with delivery teams
Ensure alignment between business goals and technical delivery
Serve as the primary liaison between business stakeholders, customers, and technical teams
Communicate product vision, roadmap, and progress effectively
Manage expectations and ensure continuous stakeholder engagement and feedback loops
Facilitate decision-making and resolve ambiguities during delivery