Salesforce Quality Assurance Analyst

Booz Allen Hamilton • McLean, VA

2d

About The Position

The Salesforce Quality Assurance Analyst tests Salesforce and other information systems to ensure functionality, reliability, and a positive user experience. Working with a varied team evaluating systems developed for national defense, the analyst develops and implements test plans based on functional specifications, analyzes requirements, documents and tracks defects, validates fixes, and communicates issues to developers and business stakeholders. The position includes performance, accessibility, usability, user acceptance, regression, and testing-process improvement activities, and contributes to resolving system deficiencies for customers supporting critical infrastructure.

Requirements

• Experience testing Salesforce applications, including Sales Cloud, Service Cloud, or custom configurations.
• Experience documenting defects, tracking resolution, and validating fixes with developers and business stakeholders.
• Experience with Agile delivery and QA tools such as Jira, Salesforce testing tools, or automated test platforms.
• Ability to develop and execute test plans, test cases, and regression testing for releases and enhancements.
• Secret clearance is required; applicants are subject to a security investigation and may need to meet eligibility requirements for access to classified information.
• High school diploma or GED.

Nice To Haves

• Experience with automated testing tools such as Selenium, Provar, or Copado.
• Experience with API and integration testing using tools such as Postman.
• Experience supporting Salesforce implementations for federal or other regulated customers.
• Salesforce Administrator, Platform App Builder, or Platform Developer certification.

Responsibilities

• Develop and implement test plans based on functional specifications.
• Develop and execute test cases and perform regression testing for releases and enhancements.
• Analyze requirements and identify potential system deficiencies.
• Document defects, track their resolution, and validate fixes with developers and business stakeholders.
• Communicate defects and test results to development teams.
• Track quality assurance standards and evaluate system performance.
• Perform testing that may include performance, accessibility, usability, and user acceptance testing.
• Contribute to testing-process improvement.

Benefits

• Health, life, and disability benefits.
• Financial and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED