Salesforce QA Engineer

NTT DATA, Europe & LATAM, Branch in USA, Inc.•Washington, DC

7h•Onsite

About The Position

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a QA Engineer to work onsite in Washington, DC with our global client. The Salesforce QA Engineer is responsible for ensuring the quality, reliability, and performance of Salesforce solutions delivered across the Phoenix project. The role focuses on validating functional and non-functional requirements through structured testing approaches, ensuring that all deliverables meet defined acceptance criteria and quality standards. The QA Engineer works closely with Business Analysts, Developers, Scrum Masters, and Product Owners to design and execute comprehensive test strategies across Salesforce components, including CRM, External Portal, and Project Processing solutions.

Requirements

Proven experience in QA/testing roles within Salesforce implementations
Strong understanding of Salesforce platform components and testing approaches
Experience in functional, integration, and UAT testing in Agile environments
Familiarity with test management and defect tracking tools (e.g., Azure DevOps, Jira)
Strong attention to detail and quality focus
Analytical and problem-solving skills
Ability to validate complex business scenarios across multiple systems
Strong collaboration and communication skills
Proactive defect identification and risk mitigation mindset

Nice To Haves

Experience with test automation tools and CI/CD integration is preferred

Responsibilities

Define and implement test strategies covering functional, integration, regression, and end-to-end testing.
Align testing approach with overall program delivery model and release timelines.
Ensure testing activities are planned across all stages (SIT, UAT, regression, release validation).
Develop detailed test cases, test scripts, and test scenarios based on user stories and requirements.
Execute test cases across Salesforce configurations, integrations, and custom components.
Validate that delivered features meet functional requirements and acceptance criteria.
Identify, log, track, and manage defects through resolution lifecycle.
Work closely with developers and Business Analysts to ensure timely defect resolution.
Perform root cause analysis and support continuous quality improvement.
Validate integrations between Salesforce and external systems (APIs, middleware, data interfaces).
Ensure data accuracy, completeness, and consistency across systems.
Support system integration testing (SIT) and cross-platform validation scenarios.
Support business stakeholders during UAT cycles by preparing test data, scenarios, and validation criteria.
Track UAT progress, issues, and sign-offs.
Ensure alignment between UAT outcomes and business expectations.
Contribute to test automation frameworks and identify opportunities to automate repetitive test cases.
Support CI/CD pipelines by integrating automated testing into deployment processes.
Promote shift-left testing practices and continuous quality validation.
Maintain test execution reports, defect logs, and quality dashboards.
Track and report key metrics such as test coverage, defect density, and defect leakage.
Provide transparent reporting to delivery teams and program governance structures.
Work closely with IFC delivery teams, implementation partners, and business stakeholders.
Support quality assurance across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing).
Ensure testing is integrated into Agile delivery cycles (sprint, release, post-MVP).
Contribute to continuous improvement of QA processes within the program.