Salesforce QA Analyst-2026-94

emergiTEL

6d•Remote

About The Position

emergiTEL is hiring a Salesforce QA Analyst for a client in the financial services industry. This role supports a Transaction Dispute Management project implementing Visa Debit Disputes and Visa Debit Fraud intake processes within an existing Salesforce Financial Services Cloud environment. The position is based in Calgary, Alberta and is 100% remote. The contract is for three months, with a possible extension.

Requirements

A degree in Computer Science, Software Development, or a related field, or equivalent practical experience.
At least 5 years of experience in Quality Assurance and software testing.
Experience with automated and manual testing tools and methodologies.
Experience creating and managing test plans, test cases, and automated and manual test scripts.
Experience with SAP CRM, Salesforce CRM, and Salesforce Financial Services Cloud (FSC).
Familiarity with the financial services industry.
Knowledge of Salesforce configuration, development, deployment processes, and testing within automated CI/CD pipelines.
Strong analytical, communication, and stakeholder management skills.

Responsibilities

Assess testing requirements and estimate testing effort and resource needs.
Develop test plans, test cases, and test scripts using a risk-based testing approach.
Prioritize test execution activities based on business and technical risk.
Work with the QA Lead – Enterprise CRM to ensure the quality and completeness of testing deliverables.
Test Salesforce solutions and integration components, using automation techniques where appropriate.
Support end-to-end testing across system components and integrations.
Analyze the impact of changes on test environments, test plans, and integrated systems.
Collaborate with project stakeholders, team leads, vendors, and internal resources at various organizational levels.
Apply preventative quality practices, including peer reviews, walkthroughs, and documentation reviews.
Ensure test data is sufficient, secure, and compliant with privacy and confidentiality requirements.
Participate in requirements change management and test condition management activities.
Report testing progress, status, risks, and issues to project stakeholders.
Capture lessons learned and contribute to testing best practices and knowledge repositories.
Follow Quality Assurance Office standards and procedures.
Identify, assess, and resolve risks that may affect project milestones and deliverables.