Salesforce Product Owner

USP•Rockville, MD

2d•Onsite

About The Position

USP is seeking a results-oriented Salesforce Product Owner to drive the strategic direction of their Salesforce platform. This role serves as a critical liaison between business requirements and technical teams, translating priorities into actionable tasks. The Product Owner will collaborate with stakeholders and global teams, including those in India, to manage the product roadmap, prioritize the backlog, and ensure the platform delivers measurable business outcomes and high user adoption. This is a cross-functional leadership position with a functional reporting line to the Director of Digital Experience Platform and a direct reporting line to the Associate Director of Customer Experience – India. The ideal candidate is a strategic thinker with hands-on experience managing Salesforce in a complex enterprise environment and thrives in a dynamic, collaborative setting.

Requirements

Bachelor’s degree in engineering, Information Systems, or a related field.
7+ years of experience in CRM product ownership or program management, specifically with Salesforce.
Proven ability to manage complex projects and lead cross-functional teams.
Experience with SDLC methodologies with agile and tools such as Jira.
Demonstrated ability to work in US hours.

Nice To Haves

PMP certification and or master’s degree is a plus.
Experience working in life sciences or other regulated enterprise environments is preferred.
Expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud; strong understanding of Salesforce architecture and data model.
Experience with Pardot, Marketo, and Salesforce Data Cloud preferred.
Proven leadership in Agile/Scrum as a Product Owner, with strong backlog management and roadmap planning skills.
Excellent communication, facilitation, and stakeholder management across business and technical teams.
Data-driven decision-making with strong analytical and problem-solving skills.
Salesforce certifications (e.g., Administrator, Platform App Builder, Business Analyst) and Agile/Product Owner certifications (e.g., CSPO) are a plus.
Familiarity with system integration tools (e.g., MuleSoft, Informatica) and third-party Salesforce apps.

Responsibilities

Define and evolve the strategic vision and roadmap for the Salesforce platform in alignment with enterprise goals and the USP360 program.
Translate business requirements into clear epics, user stories, and acceptance criteria.
Prioritize the product backlog based on business impact, customer value, and cross-regional needs.
Serve as a platform evangelist, educating internal teams on Salesforce capabilities and fostering a user-centric culture.
Lead strategic project governance by partnering with the IT Project Manager to proactively identify and mitigate risks, manage complex dependencies, and ensure project timelines align with overarching business goals.
Champion strategic alignment across all business units (Sales, Service, Marketing, etc.) by ensuring a shared understanding of project scope, priorities, and the tangible business value of each initiative.
Co-lead Agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives.
Act as a strategic partner to global business leaders (Sales, Service, Marketing, etc.), identifying opportunities to improve stakeholder engagement through the platform.
Maintain clear communication across time zones, ensuring visibility of priorities, timelines, and deliverables.
Coordinate regularly with all salesforces global user groups to ensure local adoptions and benefit realization.
Collaborate with Salesforce administrators, developers, and architects to build scalable and sustainable solutions.
Promote data integrity, compliance, and platform governance best practices.
Gather feedback and analytics to continuously improve the platform and enhance user experience.
Define, track, and report on KPIs for platform usage, adoption, and business impact.
Use analytics and user feedback to inform roadmap decisions and quantify value delivered.
Report regularly to the key business stakeholders on progress, outcomes, and areas of improvement.