Salesforce Platform Specialist (Sales Cloud / Marketing Cloud)

Recrute Action • Toronto, ON

5d • CA$46 - CA$53 • Hybrid

About The Position

Dynamic opportunity within the insurance industry supporting enterprise Salesforce ecosystems across Sales Cloud and Marketing Cloud. This hybrid Toronto role focuses on CRM platform operations, data management, automation support, and continuous improvement while collaborating with experienced platform leaders.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• 1–3 years of hands-on experience working with Salesforce platforms including Sales Cloud or Marketing Cloud.
• Experience supporting CRM platforms including configuration, data management, and user administration.
• Familiarity with marketing automation tools and CRM operational workflows.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities and respond efficiently to business requests.
• Strong communication and collaboration skills to work with technical teams and business stakeholders.

Nice To Haves

• Salesforce certifications such as Salesforce Administrator or Marketing Cloud Email Specialist are preferred.
• Experience in the insurance or financial services industry is considered an asset.

Responsibilities

• Manage day-to-day platform requests related to Sales Cloud and Marketing Cloud to support business operations.
• Configure and maintain Salesforce platform components including data management, reporting, and system settings.
• Troubleshoot platform issues and ensure system stability, reliability, and performance.
• Collaborate with platform specialists and marketing automation leaders to implement enhancements and maintain platform integrity.
• Support user management activities including access provisioning, role configuration, and permissions updates.
• Assist with campaign execution and operational support within marketing automation workflows.
• Document processes, configurations, and operational procedures to ensure knowledge sharing and platform consistency.
• Contribute to continuous improvement initiatives that enhance platform efficiency and user experience.
• Manage multiple incoming requests from stakeholders while prioritizing tasks effectively.

Benefits

• Salaried: $46.09 per hour.
• Incorporated Business Rate: $52.65 per hour.
• 9-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level