Salesforce Platform Specialist

Smile Doctors•Metairie, LA

About The Position

Looking for a position that makes you smile? We’re seeking a Salesforce Platform Specialist to join our growing team.The Salesforce Platform Specialist provides day-to-day administration, operational support, and continuous improvement for the organization’s Salesforce ecosystem. This role partners with an external implementation vendor for large Salesforce initiatives, while owning platform stability, maintenance, and delivery of smaller enhancements. How you’ll make us better: Serve as the day-to-day technical point of contact for the Salesforce delivery vendor, coordinating intake, clarifications, estimates, and delivery timelines for larger initiatives Translate business needs into well-defined user stories/requirements and acceptance criteria; support backlog grooming and sprint planning for internal and vendor work Review vendor solution designs and deliverables for adherence to platform standards, security requirements, scalability, and maintainability; coordinate peer/SME reviews as needed Provide platform support across Development, QA/UAT, and Production, including defect triage, troubleshooting, and operational maintenance Deliver smaller enhancements and break-fix work using configuration-first approaches and code when needed Coordinate testing and releases across internal teams and the vendor, including deployment planning, UAT support, release communications, and post-deployment validation Administer Salesforce user access, including user provisioning, role hierarchies, permission sets, and license management Support data integration workstreams with internal data teams and the delivery vendor; help define requirements, validate mappings, and coordinate cutovers Support integrations between Salesforce and enterprise data platforms, including API connectivity and monitoring Monitor, troubleshoot, and remediate data synchronization failures, performance issues, and data integrity concerns Partner with business stakeholders and product owners to intake requests, clarify requirements, and prioritize work across maintenance, small enhancements, and vendor-led initiatives Provide technical guidance during discovery and solutioning, including identifying configuration-first options, risks, dependencies, and support impacts Support user acceptance testing (UAT) for internal and vendor-delivered changes, ensuring acceptance criteria are met before promotion to production Communicate status, risks, and technical concepts clearly to both technical and nontechnical audiences, including vendor and internal stakeholders Proactively identify opportunities to reduce technical debt, improve platform reliability, and standardize patterns for vendor and internal delivery Use AI-assisted tools to accelerate requirements drafting, solution options analysis, troubleshooting, test scenario generation, and technical documentation, while following data privacy and security guidelines

Requirements

High School diploma required
Three (3) years of Salesforce development and administration experience required; regulated or high compliance environments preferred
Intermediate knowledge of Apex, Lightning Web Components, Salesforce Flows, and SOQL
Intermediate knowledge of practices to support enterprise data integrations involving Salesforce Core
Intermediate knowledge of Microsoft SQL Server and data synchronization concepts
Intermediate knowledge of Salesforce security, access controls, and environment deployments
Proficiency with using AI-assisted tools to improve the speed and quality of analysis, documentation, and delivery, while adhering to confidentiality and secure data-handling practices
Strong analytical, troubleshooting, and problem-solving skills

Responsibilities

Serve as the day-to-day technical point of contact for the Salesforce delivery vendor, coordinating intake, clarifications, estimates, and delivery timelines for larger initiatives
Translate business needs into well-defined user stories/requirements and acceptance criteria; support backlog grooming and sprint planning for internal and vendor work
Review vendor solution designs and deliverables for adherence to platform standards, security requirements, scalability, and maintainability; coordinate peer/SME reviews as needed
Provide platform support across Development, QA/UAT, and Production, including defect triage, troubleshooting, and operational maintenance
Deliver smaller enhancements and break-fix work using configuration-first approaches and code when needed
Coordinate testing and releases across internal teams and the vendor, including deployment planning, UAT support, release communications, and post-deployment validation
Administer Salesforce user access, including user provisioning, role hierarchies, permission sets, and license management
Support data integration workstreams with internal data teams and the delivery vendor; help define requirements, validate mappings, and coordinate cutovers
Support integrations between Salesforce and enterprise data platforms, including API connectivity and monitoring
Monitor, troubleshoot, and remediate data synchronization failures, performance issues, and data integrity concerns
Partner with business stakeholders and product owners to intake requests, clarify requirements, and prioritize work across maintenance, small enhancements, and vendor-led initiatives
Provide technical guidance during discovery and solutioning, including identifying configuration-first options, risks, dependencies, and support impacts
Support user acceptance testing (UAT) for internal and vendor-delivered changes, ensuring acceptance criteria are met before promotion to production
Communicate status, risks, and technical concepts clearly to both technical and nontechnical audiences, including vendor and internal stakeholders
Proactively identify opportunities to reduce technical debt, improve platform reliability, and standardize patterns for vendor and internal delivery
Use AI-assisted tools to accelerate requirements drafting, solution options analysis, troubleshooting, test scenario generation, and technical documentation, while following data privacy and security guidelines