Salesforce Platform Specialist & Analyst

Diverse Agile Solutions•Adelphi, MD

7d•Hybrid

About The Position

Diverse Agile Solutions (DAS) is seeking a highly skilled Salesforce Platform Specialist & Analyst to support the enhancement, optimization, and ongoing maintenance of enterprise Salesforce environments. This hybrid role, based in Adelphi, Maryland, combines advanced Salesforce administration, platform development, business analysis, and stakeholder collaboration to deliver scalable and innovative CRM solutions. The ideal candidate will possess deep expertise across Salesforce declarative and programmatic development, strong analytical and troubleshooting capabilities, and experience working within Agile delivery environments. Position Summary As a Salesforce Platform Specialist & Analyst, you will play a dual role focused on both platform administration and advanced Salesforce development. You will configure, customize, and enhance Salesforce solutions that align with organizational objectives and improve operational efficiency. This role requires expertise in Salesforce Flows, Apex development, Lightning Web Components (LWC), integrations, and requirements analysis. You will collaborate closely with business stakeholders, product owners, and technical teams to design scalable solutions, resolve platform issues, and continuously improve the Salesforce ecosystem.

Requirements

5+ years of hands-on Salesforce experience with a strong mix of declarative and development expertise
Salesforce Certified Administrator (Required)
Salesforce Platform Developer I Certification (Required)
Strong expertise with Salesforce Flows and automation tools
Proficiency with Apex, SOQL, Lightning Web Components (LWC), and Salesforce development best practices
Experience designing and supporting Salesforce integrations using REST/SOAP APIs
Experience with CI/CD tools such as Git, Copado, or Gearset
Familiarity with Agile/Scrum methodologies and collaboration with Product Owners, Scrum Masters, and Business Analysts
Experience troubleshooting complex Salesforce platform issues independently

Nice To Haves

Salesforce Platform Developer II Certification (Preferred)
Prior experience supporting USM or UMGC environments is preferred
Deep understanding of Salesforce architecture, security model, and governor limits
Experience with Service Cloud, Omni-Channel, Case Management, Knowledge Management, CTI, SMS, and Chat integrations
Familiarity with Education Cloud, Experience Cloud, Marketing Cloud, and Einstein Analytics
Strong analytical, problem-solving, and critical-thinking skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively within hybrid and remote environments
Experience using Agile tools such as Jira, Azure DevOps, or similar platforms
Strong ability to assess downstream system and data impacts for new enhancements

Responsibilities

Design, develop, and optimize Salesforce Flows to support scalable and maintainable business processes
Develop custom Salesforce solutions using Apex, SOQL, Lightning Web Components (LWC), and other Salesforce technologies
Build and maintain integrations between Salesforce and external systems using REST/SOAP APIs and middleware platforms
Create and maintain technical documentation for system configurations, development standards, and processes
Ensure all solutions adhere to Salesforce best practices, security standards, and scalability requirements
Perform root cause analysis and implement long-term solutions for recurring platform issues
Troubleshoot and resolve defects within Flows, Apex classes, Lightning components, and integrations
Optimize platform performance, maintainability, and system reliability
Provide advanced technical support and guidance to internal teams and stakeholders
Continuously evaluate and improve existing Salesforce configurations and code quality
Collaborate with business stakeholders to gather, analyze, and refine business and technical requirements
Translate business needs into detailed technical specifications and actionable user stories
Participate in Agile ceremonies including backlog grooming, sprint planning, and refinement sessions
Document solution designs, acceptance criteria, and implementation details
Communicate effectively with both technical and non-technical stakeholders