Salesforce Operations Specialist - Technology

Sweeping Corporation of America•Pittsburgh, PA

13d•Onsite

About The Position

At SCA, you’ll play a key role in driving our mission to keep communities clean and safe across the country. As a Salesforce Operations Specialist, you’ll help support our dedicated field teams and deliver critical services that make a visible impact every day. Whether you're leading people, optimizing processes, or providing essential support, your work will contribute directly to our success—and to the communities we proudly serve.

Requirements

Bachelor’s degree in Business, Technology, or a related discipline, or equivalent transferable work experience.
1–4 years of work experience with a high systems acumen, preferably working with commercial, municipal, government, waste, and/or environmental field services.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Ability to manage multiple tasks and follow up proactively and in a timely manner on leads, quotes, and scheduling activities.
Experience with Salesforce CRM and Field Services.
Working knowledge of billing practices with NetSuite preferred.
Demonstrates curiosity and a commitment to continuous learning; leverages technology to improve processes and drive efficiency.
Strong verbal, written, and presentation communication skills.
Works effectively with cross-functional teams, including Sales, Operations, and Finance.
Demonstrates reliability, accountability, and follow-through in all commitments.
Adjusts to shifting priorities and evolving business needs with professionalism and initiative.

Nice To Haves

preferred Salesforce Field Services or CRM

Responsibilities

Work in Salesforce Field Services to review, validate, and update Service Contracts.
Generate maintenance plans to produce Work Orders based on the service frequencies per the Service Contract.
Assist Sales Team Members with new contract submissions to ensure accurate Work Orders are dispatched from Field Services.
Review pricing and billing requirements on Service Contracts and ensure customer billing source data is accurate for transmission to NetSuite.
Assist the dispatcher job function to ensure Service Appointments populate accurately on the Salesforce Dispatcher Console.
Work closely with Sales and Field Teams and be a key player in the promotion and adoption of the Salesforce platform.
Manage the contract collection process to ensure all agreements are housed electronically in Salesforce.
Manage and track the renewal process for all DOT, municipal, county, and commercial contracts.
Manage, track, and maintain all executed contract inventories across all SCA operating sites.
Communicate and collaborate with internal stakeholders including Sales, Operations, Finance, Leadership, and other subject matter experts as needed.
Update and sustain SCA’s contract inventory.
The ability to consistently report to work on time and as scheduled, with minimal unexcused absences. This includes being present and prepared to work throughout assigned shifts, and reliably adhering to start times, breaks, and end times.